Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

A method of processing messages, comprising:

• transmitting an electronic message by a device;
• receiving the electronic message by a computer;
• and
• determining whether the received message includes status information of a job request indicating an urgent need of an end user of the device,
• wherein the electronic message comprises information indicating usage of the device;
• and
• the determining step comprises:
• determining whether the received electronic message includes information indicating a level of usage of the device by the end user that is less than a predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value;
• and
• sending a warning message showing a percentage level of usage of the device to the end user when it is determined that the recovered electronic message includes information indicating a level of usage of the device by the end user that is less than the predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value.

A system, comprising:

• a first device configured to transmit a first message from a first resource;
• and
• a first computer configured to receive the first electronic message, to determine whether the received first electronic message includes information regarding a first end user, said information including status of a job request by the first end user;
• and to transmit a first communication to the first end user, wherein the first electronic message comprises information indicating usage of the first resource, wherein
• the first computer is configured to generate summary information indicating usage of the first resource by the first end user, said first communication including summary information;
• and
• the first computer is configured to generate a warning message indicating a percentage level of usage of the first device by the first end user when the usage of the first resource by the first end user exceeds a predetermined percentage of a predetermined usage limit value, but is less than the predetermined usage limit value, the first communication including the warning message.

A computer program product including a computer readable medium embodying program instructions for causing a system to perform the steps of:

• transmitting a first electronic message generated by a first device, said first device configured to be used by a first end user among a plurality of end users;
• receiving the first electronic message by a first computer;
• determining whether the first electronic message received by said first computer includes status information of a job request by the first end user;
• and
• transmitting a first communication from the first computer to the first end user, when it is determined that the first electronic message includes status information regarding the first end user,
• wherein the first electronic message comprises information indicating usage of the first device;
• and
• the determining step comprises:
• determining whether the received first electronic message includes information indicating a level of usage of the first device by the first end user that is less than a predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value;
• and
• sending a warning message showing a percentage level of usage of the first device to the first end user when it is determined that the received first electronic message includes information indicating a level of usage of the first device by the first end user that is less than the predetermined usage limit value but greater than the predetermined percentage of the predetermined usage limit value.

A computer program product including a computer readable medium embodying program instructions for causing a system to perform the steps of:

• transmitting an electronic message by a device;
• receiving the electronic message by a computer;
• and
• determining whether the received message includes status information of a job request indicating an urgent need of an end user of the device,
• wherein the electronic message comprises information indicating usage of the device;
• and
• the determining step comprises:
• determining whether the received electronic message includes information indicating a level of usage of the device by the end user that is less than a predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value;
• and
• sending a warning message showing a percentage level of usage of the device to the end user when it is determined that the recovered electronic message includes information indicating a level of usage of the device by the end user that is less than the predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value.

A method of processing messages, comprising:

• generating a first electronic message by a first device, said first device being configured to be used by a first end user among a plurality of end uses;
• transmitting a first electronic message generated by the first device, the first electronic message comprising information indicating usage of the first device;
• receiving the first electronic message by a first computer;
• determining whether the first electronic message received by said first computer includes information identifying whether a task requested by the first end user, to be performed by the first device, was performed with or without error;
• and transmitting a first communication from the first computer to the first end user, when it is determined that the first electronic message includes information related to the first end user;
• and
• the determining step comprises:
• determining whether the received first electronic message includes information indicating a level of usage of the first device by the first end user that is less than a predetermined usage limit value, but greater than a predetermined percentage of the predetermined usage limit value;
• and
• sending a warning message showing a percentage level of usage of the first device to the first end user when it is determined that the received first electronic message includes information indicating a level of usage of the first device by the first end user that is less than the predetermined usage limit value, but greater than the predetermined percentage of the predetermined usage limit value.