Adaptive voice recognition menu method and system

A system for providing information to callers over a telephone, the system comprising:

• an interactive voice response unit operable to provide voice prompts to callers and to accept caller inputs as either voice utterances or DTMF tones;
• a menu interfaced with the interactive voice response unit, the menu defining prompts to callers for information, the prompts based on information request frequency;
• and
• a task analyzer interfaced with the interactive voice response unit and operable to classify caller opening statements by the information requested and to track information request frequency.

A menu for a voice recognition enabled interactive voice response unit for providing information to callers, the menu comprising:

• a voice greeting that describes the menu as responsive to both voice recognition and DTMF tone caller inputs;
• an opening statement voice prompt that requests a caller statement identifying information requested by the caller;
• and
• plural menu option voice prompts, each menu option voice prompt requesting a caller statement or a DTMF tone for the caller to receive information associated with the voice prompt;
• wherein the plural menu option voice prompts list information determined by an analysis of the frequency of information requested by caller opening statements.

A method for automated speech-enabled responses to information requests made through a telephone network, the method comprising:

• analyzing plural opening statements made by callers to classify the information request associated with each opening statement;
• determining the frequency of requests for each information request classification;
• monitoring a feedback frequency of receiving feedback from callers, wherein the feedback relates to speech-enabled response content;
• automatically modifying the speech-enabled response content, based on the feedback frequency.