Network and method for the specification and delivery of customized information content via a telephone interface
AssigneeBellSouth Intellectual Property Corporation
InventorsRobert A. Koch, Arnold Chester McQuaide, Jr.
Life of this patent
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Abstract
A communication network for providing customized information content via a telephone. The network includes a database storing a profile of the customized information content, and a server in communication with the database for generating an audio-based interface document of the customized information content based on the profile. The network also includes an AIN in communication with the server and in communication with the telephone. The AIN may include a SSP switch, a service control point (SCP), and an intelligent resource server. The intelligent resource server maps incoming telephone calls to the SSP switch to the audio-based interface document generated by the server.
Claims37
A communications network for providing customized information content from a content provider via a telephone to a user, comprising:
- a database storing a profile of the customized information content;
- a server in communication with the database for generating an audio-based interface document of the customized information content based on the profile, the audio-based interface document including a voice markup language format, and wherein the server accesses the content provider and obtains real time updated information content from the content provider for the interface document;
- and
- an AIN in communication with the server, the AIN including:
- a switch in communication with the telephone for detecting an off-hook immediate trigger associated with the telephone;
- and
- an intelligent resource server in communication with the switch for routing an incoming communication from the telephone to the server when the switch detects the off-hook immediate trigger associated with the telephone and for voicing the content of the audio-based interface document to the user such that the user hears the customized information content instead of a dialtone when the telephone is in an off-hook condition,
- wherein the switch is further for routing an outgoing communication from the user to a recipient based on detection by the switch of an indication by the user during the voicing of the customized information content by the intelligent resource server to place the outgoing communication to the recipient.
A method for providing customized information content via a telephone interface to a user, comprising:
- detecting an off-hook immediate trigger associated with the telephone;
- accessing a profile of the customized information content when the off-hook immediate trigger is detected;
- accessing information content based on the profile;
- obtaining real time updated information content;
- generating an audio-based interface document of the customized information content using the real time updated information content, the audio-based interface document including a voice markup language format;
- mapping an incoming call to the audio-based interface document;
- and
- converting the audio-based interface document to a voice format such that content of the audio-based interface document is voiced to the user instead of a dialtone when the telephone is in an off-hook condition;
- detecting an indication by user to place an outgoing communication from the user to a recipient during the voicing of the customized information content;
- and
- routing the outgoing communication from the user to the recipient based on detection of the indication by the user to place the outgoing communication to the recipient.
Dependencies are inferred from the claim text.