Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature

An apparatus comprising:

• at least one computer to monitor a performance of a telecommunication feature for a telecommunication customer, to determine an estimate of future performance of the telecommunication feature for the telecommunication customer to compare the estimate to a threshold value, to determine that the estimate is unfavorable, and to output a signal to inititate informing the telecommunication customer that the estimate of future performance of the telecommunication feature is unfavorable and to initiate informing the telecommunication customer of an alternative telecommunication feature having an estimate of future performance for the telecommunication customer which is favorable and of an upgrade to the telecommunication feature, the upgrade having an estimate of future performance for the telecommunication customer which is favorable.

A computer-readable medium whose contents cause at least one computer to monitor a performance of a telecommunication feature for a telecommunication customer, to determine an estimate of future performance of the telecommunication feature for the telecommunication customer, to compare the estimate to a threshold value, to determine that the estimate is unfavorable, and to output a signal to initiate informing the telecommunication customer that the estimate of future performance of the telecommunication feature is unfavorable and to initiate informing the telecommunication customer of an alternative telecommunication feature having an estimate of future performance for the telecommunication customer which is favorable and of an upgrade to the telecommunication feature, the upgrade having an estimate of future performance for the telecommunication customer which is favorable.