System and method for handling a failure reporting conversation

A method for handling a failure in an application program module, the method comprising the steps:

• collecting failure information from the application program module;
• creating a string address with the failure information;
• determining whether the string address matches a predefined string address at a repository;
• in response to determining that the string address matches a predefined string address at the repository,
• sending file content located at the matching string address from the repository to the application program module;
• in response to determining that the string address does not match a predefined string at the repository,
• creating a record query with failure information;
• accessing the repository to search a set of predefined failure records;
• determining whether the record query matches a predefined failure record;
• in response to determining that the record query does not match a predefined failure record,
• starting a preset counter for tracking needed additional failure information requests;
• creating a failure record with failure information corresponding to the record query;
• sending a request for additional failure information to the application program module;
• in response to determining that the record query matches a failure record,
• determining whether the preset counter is greater than zero;
• in response to determining that the preset counter is zero,
• sending a request for additional failure information to the application program module;
• sending additional failure information from the application program module to the repository;
• decrementing the preset counter;
• determining whether the preset counter is greater than zero;
• and
• in response to determining the preset counter is zero,
• creating a string address corresponding to the record query.

A computer-readable medium having computer-executable instructions for handling the reporting of a failure in a computer program, the computer-executable instructions performing the steps of:

• collecting failure information from the computer program:
• creating a string address with the failure information;
• determining whether the string address matches a predefined string address at a repository;
• in response to determining that the string address matches a predefined string address at the repository,
• sending file content located at the matching string address from the repository to the computer program;
• and
• in response to determining that the string address does not match a predefined string at the repository,
• creating a record query with failure information;
• accessing the repository to search a set of predefined failure records;
• and
• determining whether the record query matches a predefined failure record.