One number, intelligent call processing system
AssigneeMurex Securities, Ltd.
InventorsJames D. Shaffer, George G. Moore
Life of this patent
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AssigneeMurex Securities, Ltd.
InventorsJames D. Shaffer, George G. Moore
Estimating the term…
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.
A method of using an identifier received during communication over a network and at least one publicly available database to link to and retrieve information related to an entity selected from a plurality of entities, wherein the entity is selected via a spatial key determined from the received identifier, the method comprising:
A method of using an identifier received during communication over a network and at least one publicly available database to link to and retrieve information related to an entity selected from a plurality of entities, wherein the entity is selected via a spatial key determined from the received identifier, the method comprising:
A method of ordering products or services from an entity selected from a plurality of entities based on an identifier received during communication over a network, the method comprising:
A method of providing information associated with an initiating party to an advertiser, the method comprising:
An automated communication processing system, comprising:
In a communication network, a method of retrieving information associated with a first party during communication processing, the method comprising:
In a communication network, a method of retrieving information associated with a first party during communication processing, the method comprising:
Dependencies are inferred from the claim text.