Communication schema of online system and method of status inquiry and tracking related to orders for consumer product having specific configurations
AssigneeFord Motor Company
InventorJoe J. Hanzek
Life of this patent
Estimating the term…
Abstract
An online communication schema for inquiring and tracking status of an online order for a product is provided. The communication schema comprises a consumer status request message, which includes a source identifier identifying a web site from which the consumer status request message originated, and a customer identifier identifying a customer who originated the status request message. The communication schema also comprises a consumer status reply message, which includes an order number, and order status information.
Claims39
An online communication schema for inquiring and tracking status of an online order for a product, comprising:
- a consumer status request message comprising a source identifier identifying at least one of a plurality of web sites from which the consumer status request message originated;
- and
- a consumer status reply message comprising order status information associated with a particular online order, wherein the order status information is retrieved based upon the source identifier.
An online communication schema for inquiring and tracking status of an online order for a product, comprising:
- a consumer status request message comprising a source identifier identifying a web site from which the consumer status request message originated;
- and
- a consumer status reply message comprising order status information associated with a particular online order, wherein the order status information is retrieved based upon the source identifier;
- a batch status request message comprising:
- an order number identifying the online order;
- an order line number identifying the product configuration;
- and
- an item number identifying a specific product having a particular product configuration in the online order;
- and
- a batch status reply message comprising:
- the order number;
- the order line number;
- the item number;
- and
- order status information.
An online method of obtaining status information related to an online order for purchasing a product, comprising:
- receiving a status query message, the status query message having a unique identifier identifying the online order;
- routing the status query message to a status processor, the status processor generating a status query in response to the status query message;
- searching an enterprise product information database for status update data associated with the unique identifier;
- extracting the status update data from the enterprise product information database and generating a status reply message incorporating the status update data, the status reply message comprising an order number, a serial number assigned to the ordered product, an estimated time of arrival or availability of the product, and status information;
- and
- storing the contents of the status reply message in a buyer database.
An online system for obtaining status information related to an online order for purchasing a product, comprising:
- a processor operable to:
- receive a status query message, the status query message having a unique identifier identifying the online order;
- route the status query message to a status processor, the status processor generating a status query in response to the status query message;
- search an enterprise product information database for status update data associated with the unique identifier;
- extract the status update data from the enterprise product information database and generate a status reply message incorporating the status update data, the status reply message comprising an order number, a serial number assigned to the ordered product, an estimated time of arrival or availability of the product, and status information;
- and
- a memory operable to store the contents of the status reply message in a buyer database.
Dependencies are inferred from the claim text.