Automatic workflow monitoring/control method and apparatus
AssigneeHitachi, Ltd.
InventorsTsuyoshi Nemoto, Mitsuharu Nagayama, Kazuyuki Ichikawa
Life of this patent
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Abstract
In a workflow system performing works by circulating data to a plurality of staffs via a network, a processing history of a workflow case is recorded and processing histories are collected. A processing situation in the workflow system is checked by using he processing histories collected. In case the situation check decides that a delay is present, case entry is suppressed so as to control a case amount and a work amount.
Claims3
An automatic workflow monitoring/control method in a workflow system performing works by circulating data to a plurality of staffs via a network, the method comprising steps of:
- performing works by circulating data to the staffs via the network based on a plurality of business process definitions which predefine a flow of the works in the workflow system including:
- recording a processing history of the works according to the business process definitions;
- collecting processing histories recorded,
- checking a processing situation in the workflow system by using the processing histories collected, and
- controlling case amount and work amount of the works by suppressing case entry in the workflow system when the checking step determines that a delay is present.
An automatic workflow monitoring/control apparatus in a workflow system performing works by circulating data to a plurality of staffs via a network, the apparatus comprising:
- means for performing works by circulating data to the staffs via the network based on a plurality of business process definitions which predefine a flow of the works in the workflow system including:
- means for recording a processing history of the workflow according to the business process definitions,
- means for collecting processing histories recorded,
- means for checking a processing situation in the workflow system by using the processing histories collected, and
- means for controlling case amount and work amount of the works by suppressing case entry in the workflow system when said means for checking determines that a delay is present.
An automatic workflow monitoring/control program in a workflow system for performing works by circulating data to a plurality of staffs via a network, said automatic workflow monitoring/control program, when executed, causes the workflow system to perform the steps of:
- performing works by circulating data to the staffs via the network based on a plurality of business process definitions which predefine a flow of the works in the workflow system including:
- recording a processing history of the works according to the business process definitions,
- collecting processing histories recorded,
- checking a processing situation in the workflow system by using the processing histories collected, and
- controlling case amount and work amount of the works by suppressing case entry in the workflow system when the checking step determines that a delay is present.
Dependencies are inferred from the claim text.