Multi-user answering system and method
AssigneeAlcatel
InventorMatthias M. Horrer
Life of this patent
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Abstract
A system and method for receiving calls for a plurality of persons. The system receives an incoming telephone call at a communications host, such as a PBX, from a caller for called person and queries a database for a set of information regarding the called person. The database can include information for each individual supported by present invention. The system can then query the status of the called person's phone line and announce to the caller some information regarding the called person. The system then forwards the incoming telephone call, the status of the called person's phone line, and the set of information regarding the called person to a display screen of a human secretary, who then answers the incoming telephone call.
Claims11
A method for receiving calls for a plurality of persons comprising:
- receiving an incoming telephone call from a caller for a called person at a communications host;
- querying a database for a set of information regarding the called person based on the number of the called person;
- querying for a status of the called person's phone line;
- forwarding the incoming telephone call, the status of the called person's phone line, and the set of information regarding the called person to a display screen of a human other than the called person;
- answering the incoming telephone call by the human;
- announcing to the caller at least a portion of the set of information regarding the called person;
- and
- implementing a one-button transfer of the incoming call to the called person, wherein implementing is performed by the human.
Dependencies are inferred from the claim text.