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OwnerRobert O. Stuart, Scott P. Stuart +1inventors
InventorsRobert O. Stuart, Scott P. Stuart, Don Hornback
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A method and apparatus utilizes a personal speech recognition system to enable data retrieval assistance operators to retrieve customer requested information from an information database based upon a voiced inquiry by the operator. Instead of requiring an operator to interpret a calling customer's request and communicate the same to a computer via a number of keyboard strokes, the live operator may submit the same or equivalent inquiry via a voice utterance that is recognized by the searching computer as a searchable inquiry by a speech recognition system, which is preferably trained to recognize the particular voice of the live operator. Only the voice of the live operator needs to be identified by the voice recognition unit, and the incorporation of the voice recognition technology into the system is thus transparent to the requesting customer. Once the appropriate data is found, the information is released to the requester in a conventional manner, automatically, or after a particular voice command is uttered by the live operator to the computer.
A data retrieval assistance system for providing requested information to a requester based upon identifying information provided by the requester, the system comprising:
A method of data retrieval assistance for providing requested information to a requestor based upon identifying information provided by the requestor, comprising the steps of:
A software program executable by a computer processor for use in a data retrieval assistance system for providing requested information to a requestor based upon identifying information provided by the requestor, the software comprising:
Dependencies are inferred from the claim text.