System and method for implementing and accessing call forwarding services

A system for implementing a call forwarding service of a subscriber, comprising:

• a service control point, which processes telephone calls in a public switched telecommunications network, said service control point comprising a database of call forwarding service data corresponding to a telephone number of the subscriber, the call forwarding service data comprising a call forwarding schedule;
• a Web server in a packet switched data network, which provides the call forwarding service data to a graphical user interface, said Web server receiving first instructions from the graphical user interface for defining the call forwarding schedule, including identifying a plurality of activation and deactivation times and at least one forward-to number corresponding to the plurality of activation times, and for activating and deactivating the call forwarding schedule;
• an interactive voice response system in the public switched telephone network, which provides the call forwarding service data to a dual tone multi-frequency (DTMF) telephone, said interactive voice response system receiving second instructions from the DTMF telephone for controlling the call forwarding schedule defined via the graphical user interface, including activating and deactivating the call forwarding schedule;
• and
• a service management system comprising a communications interface between said service control point and said Web server and further comprising a communications interface between said service control point and said interactive voice response system said service management system being configured to communicate each of the first instructions and the second instructions to said service control point, which accordingly updates the call forwarding service data and processes calls to the telephone number of the subscriber in accordance with the updated call forwarding service data.

A method for implementing a call forwarding service in an advanced intelligent network for a telephone number of a subscriber, comprising:

• storing, at a service control point, call forwarding service data for implementing the call forwarding service via a plurality of data networks, the call forwarding service data comprising call forwarding instructions and customized features;
• receiving, at the service management system, the customized features from a graphical user interface, via a first one of the plurality of data networks, the customized features one of created and edited by the subscriber at the graphical user interface;
• receiving, at a service management system, the call forwarding instructions from at least one of the graphical user interface, via the first one of the plurality of data networks, and an interactive voice response, via a second one of the plurality of data networks, as selected by the subscriber;
• transmitting the customized features and the call forwarding instructions from the service management system to the service control point via a third one of the plurality of data networks;
• updating the call forwarding service data with the customized features and call forwarding instructions;
• and
• processing an incoming call in accordance with the updated call forwarding service data.

A method for implementing a call forwarding service at a service control point in a public switched telephone network (PSTN) for a telephone number of a subscriber, the service control point connecting to a service management system that interfaces with at least one web server in a packet switched data network and an interactive voice response system in the PSTN, the method comprising:

• storing, at the service control point and at the service management system, call forwarding service data for implementation of the call forwarding service;
• transmitting the call forwarding service data from the service management system to a graphical user interface through the web server;
• receiving updated call forwarding service data from the graphical user interface at the service management system, the updated call forwarding service data comprising features one of created and edited by the subscriber at the graphical user interface;
• storing at the service management system the updated call forwarding service data;
• transmitting the updated call forwarding service data from the service management system to the service control point;
• and
• storing the updated call forwarding service data at the service control point for implementing the call forwarding service in response to incoming calls to the telephone number of the subscriber;
• and
• controlling the implementation through control instructions received via the service management system, the control instructions originating at one of the graphical user interface and the interactive voice response system.

A system for implementing a call forwarding service of a subscriber, comprising:

• a service control point, which processes telephone calls in a public switched telecommunications network, said service control point comprising a database of call forwarding service data corresponding to a telephone number of the subscriber;
• a registration server, which stores an on-line status of the subscriber, who is located at a Web client connected to a packet switched data network, the Web client comprising a graphical user interface, the status being received from the Web client via the packet switched data network, said registration server communicating the on-line status to said service control point when the subscriber establishes the on-line status;
• a server comprising a communications interface between said service control point and the Web client;
• and
• a service management system comprising a communications interface between said service control point and an interactive voice response system, and simultaneously comprising a communication interface between said service control point and the Web client;
• wherein, said service control point notifies the subscriber via said server of an incoming call when said registration server indicates to said service control point that the subscriber is on-line, and processes the incoming call according to on-line instructions sent from the subscriber to said service control point via said server, the on-line instructions comprising at least one of accepting the incoming call, forwarding the incoming call to an alternative telephone number and processing the incoming call according to the call forwarding service data;
• and
• wherein the database of call forwarding service data corresponding to a telephone number of the subscriber is accessible through said service management system from the interactive voice response system and the Web client.

A system for implementing a call forwarding service of a subscriber, comprising:

• a service control point, which processes telephone calls in a public switched telecommunications network, said service control point comprising a database of call forwarding service data corresponding to a telephone number of the subscriber;
• a service node, which determines an on-line status of the subscriber, who is located at a Web client connected to a packet switched data network, the Web client comprising a graphical user interface, the status being received from the Web client via the packet switched data network, said service node communicating the on-line status to said service control point at the time the on-line status is determined;
• a service management system comprising a communications interface between said service control point and an interactive voice response system, and simultaneously comprising a communication interface between said service control point and the Web client;
• wherein, said service control point notifies the subscriber via said service node of an incoming call when said service control point has received an indication that the subscriber is on-line, and processes the incoming call according to on-line instructions sent from the subscriber to said service control point via said service node;
• and
• wherein the database of call forwarding service data corresponding to a telephone number of the subscriber is accessible through said service management system from the interactive voice response system and the Web client.

A system for implementing a call forwarding service of a subscriber, comprising:

• a service control point, which processes telephone calls in a public switched telecommunications network, said service control point comprising a database of call forwarding service data corresponding to a telephone number of the subscriber, the call forwarding service data comprising a plurality of screening lists;
• a Web server in a packet switched data network, which provides the call forwarding service data to a graphical user interface, said Web server receiving first instructions from the graphical user interface for defining each of the plurality of screening lists, including identifying at least one screened telephone number and an associated forward-to number corresponding to each of the plurality of screening lists;
• an interactive voice response system in the public switched telephone network, which provides the call forwarding service data to a dual tone multi-frequency telephone, said interactive voice response system receiving second instructions from the telephone for controlling the plurality of screening lists defined via the graphical user interface, including activating and deactivating at least one of the screening lists;
• and
• a service management system comprising a communications interface between said service control point and said Web server and further comprising a communications interface between said service control point and said interactive voice response system, said service management system being configured to communicate each of the first instructions and the second instructions to said service control point, which accordingly updates the call forwarding service data and processes calls to the telephone number of the subscriber in accordance with the updated call forwarding service data.