System and method for non-intrusively displaying information to a user in a telecommunications system

A method for non-intrusively displaying information to a user in a telecommunications system, said telecommunications system including at least one computer, said method comprising the steps of:

• executing a bind function script on said at least one computer used by said user upon detecting a system start up event, wherein the step of executing said bind function includes the steps of:
• loading an external module on said at least one computer, wherein said external module includes at least a display function;
• and
• binding said display function in said external module to a display information script stored on said at least one computer;
• executing said display information script on said at least one computer used by said user upon detecting an occurrence of a telephony event, wherein the step of executing said display information script includes the steps of:
• obtaining telephone call information pertaining to a telephone call routed to said user by said telecommunications system;
• and
• displaying said telephone call information to said user in a pre-existing active window using said display function.

A system for non-intrusively displaying telephone call information to a user in a telecommunications system, said telecommunication system including at least one computer, said system for non-intrusively displaying telephone call information comprising:

• a bind function script, for loading an external module on said at least one computer, said external module having at least a display function;
• a display information script, for displaying telephone call information to said user at said computer using said display function of said external module;
• an event processor, for detecting a system start-up event and at least one telephony event, and for receiving said telephone call information upon occurrence of said at least one telephony event;
• and
• a scripting engine, responsive to detection of said system start-up event, for executing said bind function script to load said external module having said display function, and responsive to detection of said at least one telephony event, for executing said display information script to display said telephone call information to said user on a pre-existing active window at said computer using said at least one display function.