Method and system for monitoring knowledge use

A method of monitoring use of knowledge by an entity having said knowledge stored in a knowledge base, comprising:

• measuring use of said knowledge base, wherein said measuring further comprises the steps of:
• a. defining characteristics of frequency of accessing said knowledge in said knowledge base and success from said accessing;
• b. developing metrics for measuring said characteristics;
• and
• c. collecting data on said characteristics from said knowledge base and, using said metrics, creating measurements of said characteristics to measure said use of said knowledge base;
• and
• monitoring said measuring said use of said knowledge base to monitor said knowledge use by said entity.

A method of improving operational performance of an entity, comprising:

• developing processes to build knowledge and sustain knowledge use by said entity, said developing further comprising the steps of
• a. developing systems to facilitate reuse of knowledge, further comprising storing said knowledge in a knowledge base;
• b. developing systems to develop generated knowledge and to incorporate said generated knowledge into said knowledge base;
• c. conduct monitoring of said knowledge use by said entity, further comprising using knowledge metrics to monitor timeliness and amount of said generated knowledge, using the steps of
• i. defining characteristics of said timeliness and said amount of said generated knowledge,
• ii. developing metrics for measuring each of said characteristics,
• iii. collecting data on said characteristics from said knowledge base and, using said metrics, creating measurements of said characteristics;
• and
• iv. monitoring said measurements to conduct said monitoring of said knowledge use by said entity;
• and
• analyzing said knowledge use by said entity to analyze said operational performance of said entity, further comprising analyzing said measurements to analyze said knowledge use, wherein analysis of said operational performance of said entity results in said improving said operational performance of said entity.

A method of improving operational performance of an entity, comprising:

• developing processes to build knowledge and sustain knowledge use by said entity, said developing further comprising the steps of
• a. developing systems to facilitate reuse of knowledge, further comprising storing said knowledge in a knowledge base;
• and
• b. conducting monitoring of said knowledge use by said entity, wherein said monitoring further comprises using knowledge metrics to monitor using said knowledge base, using the steps of
• i. defining characteristics of frequency of accessing said knowledge in said knowledge base and success from said accessing,
• ii. developing metrics for measuring each of said characteristics,
• iii. collecting data on said characteristics from said knowledge base and, using said metrics, creating measurements of said characteristics;
• and
• iv. monitoring said measurements to conduct said monitoring of said knowledge use by said entity;
• and
• analyzing said knowledge use by said entity to analyze said operational performance of said entity, further comprising analyzing said measurements to analyze said knowledge use, wherein analysis of said operational performance of said entity results in said improving said operational performance of said entity.

A method of improving operational performance of an entity, comprising:

• developing processes to build knowledge and sustain knowledge use by said entity, said developing further comprising the steps of
• a. developing systems to facilitate reuse of knowledge, further comprising storing said knowledge in a knowledge base;
• and
• b. developing systems to develop generated knowledge and to incorporate said generated knowledge into said knowledge base;
• and
• analyzing said knowledge use by said entity to analyze said operational performance of said entity, said analyzing said knowledge use further comprising analyzing use of said knowledge base by users of said knowledge base, using the steps of:
• i. defining characteristics of timeliness and amount of said generated knowledge and of frequency of accessing said knowledge in said knowledge base and success from said accessing,
• ii. developing metrics for measuring said characteristics,
• iii. collecting data on said characteristics from said knowledge base and, using said metrics, creating measurements of said characteristics;
• iv. monitoring said measurements to monitor said use of said knowledge base;
• and
• v. analyzing said monitoring of said measurements to analyze said use of said knowledge base,
• wherein said analyzing of said operational performance of said entity results in said improving said operational performance of said entity.