Service level management in a hybrid network architecture

A system for service level management in a hybrid network architecture, comprising:

• a) logic that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network;
• b) logic that retrieves a service level agreement;
• c) logic that checks the service level problem against the service level agreement to determine if the service level agreement has been met;
• d) logic that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met;
• e) logic that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of:
• status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification;
• and
• f) logic that tracks a progress of the implementation of the resolution;
• and
• g) logic that manages the hybrid network based on future predicted behavior of the hybrid network.

A computer program embodied on a computer readable medium for service level management in a hybrid network architecture, comprising:

• a) a code segment that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network;
• b) a code segment that retrieves a service level agreement;
• c) a code segment that checks the service level problem against the service level agreement to determine if the service level agreement has been met;
• d) a code segment that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met;
• e) a code segment that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of:
• status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification;
• and
• f) a code segment that tracks a progress of the implementation of the resolution;
• and
• g) a code segment that manages the hybrid network based on future predicted behavior of the hybrid network.