US 6,553,115 B1 · Automated access telephone system

Abstract

Computerized switching system provides a method of connecting a caller and a called party or target by a manual or automated dialer by informing a control station of a PIN or ID number and optionally the service type, and having the call routed based on preprogrammed numbers provided by the called party. The call is routed to a destination that may be based on many factors, including the hour of day, priority of call, service type, destination and origination of caller and other programmed commands. The called party has the ability to administer the routings and direct all call flows, including destination, scanning originator, time, etc. A dialer service pre-programmed with access and PIN numbers may be used to automate these procedures. A dialer may also be incorporated in a pager to permit automated access of pager messages.

Claims18

Dependent claims

An automated access system for use in a telephone network environment, comprising:

a control station having a predetermined access telephone number;
a caller telephone station;
a portable dialer adapted to transmit signals via said caller telephone station,
said signals including a first series of signals which represent said predetermined access telephone number, and
a second series of signals which represent a dialer ID number;
said control station comprising
a CPU associated with a router,
a database,
said database storing instructions associated with dialer ID numbers;
said control station being configured to receive said second series of signals and in response thereto to route the call to provide a specified service, wherein the specified service is a function of both said dialer ID number and the instructions associated with said dialer ID number.

7 more elements

Dependencies are inferred from the claim text.

Automated access telephone system

Life of this patent

Automated access telephone system

Life of this patent

Abstract

Claims18