System and method for electronic data retrieval and processing
AssigneeGeneral Electric Company
InventorsMichael E. Austin, Scott D. Waun
Life of this patent
Estimating the term…
Abstract
A system and method for electronic data retrieval and processing is provided. The system includes a computer for retrieving customer-formatted data and converting the customer-formatted data into expanded data sets. The conversion may be performed by comparing the content of the customer-formatted data to supplier data, and may also include a comparison with customer profiles. The customer-formatted data sets contain incomplete requests, and the expanded data contain complete requests.
Claims24
An electronic form processing system comprising:
- one or more vendor computers adapted to communicate with at least one customer computer, and being adapted to access supplier data;
- one or more first storage devices having customer-formatted data sets stored therein;
- a retrieval agent for retrieving at least one customer-formatted data set representing customer electronic form information from the customer computer, said customer electronic form information comprising an incomplete request;
- an expansion module adapted to convert the customer-formatted data set and generate an expanded data set at least in part by referring to supplier data;
- wherein the expanded data set represents an essentially complete request.
A method for processing electronic form information comprising:
- adapting one or more vendor computers to communicate with at least one customer computer;
- adapting the one or more vendor computers to access supplier data;
- retrieving at least one customer-formatted data set representing customer electronic form information from one or more first storage devices;
- obtaining supplier data from one or more supplier databases;
- converting the customer-formatted data set into an expanded data set at least in part by referring to the supplier data;
- wherein the customer electronic form information comprises an incomplete request and the expanded data set comprises an essentially complete request.
A method for upselling a customer purchase request comprising:
- adapting one or more vendor computers to communicate with a customer computer;
- retrieving one or more customer-formatted data sets representing customer electronic purchase request form information from one or more storage devices;
- retrieving customer profile data from one or more second storage devices;
- obtaining supplier data;
- converting the customer-formatted data into an expanded data set at least in part by referring to at least one of the customer profile data and the supplier data;
- wherein the customer electronic form information comprises an incomplete request and the expanded data set comprises an essentially complete request having at least one optional feature.
An electronic form processing system comprising:
- one or more vendor computers adapted to communicate with at least one customer computer, and being adapted to access supplier data;
- one or more first storage devices having customer-formatted data sets stored therein;
- one or more second storage devices having customer profile data stored therein;
- a retrieval agent for retrieving at least one customer-formatted data set representing customer electronic form information from the customer computer, said customer electronic form information comprising an incomplete request;
- an expansion module adapted to convert the customer-formatted data set and generate an expanded data set at least in part by referring to at least one of customer profile data and supplier data;
- wherein the expanded data set represents an essentially complete request.
Dependencies are inferred from the claim text.