System and method for integrating text messaging to an outbound call system

A system for integrating text messaging to an outbound call system comprising:

• a call list including at least one call list record, said at least one call list record including a plurality of customer contact identifiers including at least one primary customer contact identifier comprising a voice communications identifier and at least one secondary customer contact identifier wherein said at least one secondary customer contact identifier comprises a text message destination identifier which accesses a text message receiving device associated with a customer;
• a telephone call management system including a dialer, for first dialing one of said at least one primary customer contact identifiers included in said at least one call list record to attempt to make voice communication with a customer, means for determining whether voice communication with said customer has or has not been established, and means for making connection with said text message receiving device utilizing said text message receiver identifier only if said determining means determines that voice communication with said customer has not been established;
• and
• a text message processing system, for accepting and storing at least one text message for transmission to said text message receiving device, and for transmitting said at least one text message to said text message receiving device identified by said at least one secondary customer contact identifier included in said at least one call record upon connection with said identified text message receiving device.