Integrated interface for real time web based viewing of telecommunications network call traffic

A method for enabling a subscriber to monitor in substantially real time the operation of a telecommunications network at a subscriber workstation over the Internet, said method comprising the steps of:

• enabling secure Internet access between said subscriber and an enterprise server receiving a subscriber's call detail data pertaining to the routing of special service calls throughout the subscriber's telecommunications network, said call detail data being provided to said enterprise server according to subscriber's entitlements;
• authenticating said subscriber entitlement at the time of subscriber access to said enterprise server;
• retrieving and determining the call details of special service calls routed through said network;
• storing into a database device of said enterprise server records of the call details determined from calls of various subscribers routed through said network;
• downloading from said database the call details of special service calls routed through said network to a subscriber workstation via the Internet;
• and
• displaying to said subscriber the operation of said network as it relates to any special service number of said subscriber in substantial real time.

A method for enabling a subscriber of a telecommunications service provider to monitor the traffic of calls to at least one special service call number of said subscriber through the communications network of said telecommunications service provider, the monitoring being enabled at a subscriber workstation over the Internet, said method comprising the steps of:

• enabling secure Internet access between said subscriber and an enterprise server receiving a subscribers call detail data pertaining to the routing of call traffic throughout the subscriber's telecommunications network, said call detail data being provided to said enterprise server according to subscriber's entitlements;
• authenticating said subscriber entitlement at the time of subscriber access to said enterprise server;
• generating call detail records of special service calls routed through said network;
• storing the call detail records of said calls in a database device;
• downloading from said database device the call details relating to stored call detail records of calls directed to any special service call number subscribed by said subscriber;
• and
• displaying said downloaded data at said subscriber workstation as various web pages, each web page capable of portraying a representation of the status of said calls being routed through said network in response to a particular request by said subscriber.