Methods and systems for aviation component repair services
AssigneeGeneral Electric Company
InventorJohn Randall Nelson
Life of this patent
Estimating the term…
Abstract
A system for accessing aircraft engine component repair information by internal users and external customers is described. The system includes a server, at least one computer and a network connecting the computers to the server. The server is configured with a database of repair order and quote information and a plurality of user interfaces associated with the repair information. The user interfaces allows a user to input information into the database, which is downloaded to the customer in response to an inquiry.
Claims19
A system for accessing inspection and repair information by internal users and external customers using an aircraft engine repair system to improve communication and customer satisfaction, said system comprising:
- a device;
- and
- a server system connected to said device and configured to receive inspection information input via said device, said server further configured to:
- update a centralized database with the inspection information;
- receive an inquiry from a customer to obtain the inspection information;
- retrieve the inspection information from the centralized database in response to the inquiry;
- and
- upload user and customer feedback on the system.
A system configured for accessing aircraft engine repair information by internal users, external customers and prospective external customers, said system comprising:
- at least one device;
- and
- a server system connected to a database, said database containing repair order and quote information;
- a secured network providing access to only authorized users, including at least one of an internal user, an external customer, and a prospective external customer, based on predetermined authentication criteria, said secured network connecting said device to said server system;
- and
- said server system configured to receive information input via said device, said server system further configured with a plurality of web pages associated with the repair information, said server system further configured with a user interface allowing a user to input information into the web pages for uploading the information to said server system including order placement and allowing the user to download into the web pages information from said database including quotes for repair of repairable parts and provide capability to the user to approve the quote on-line, if desired by the user to expedite the approval process, said server system further configured to upload user and customer feedback on said system.
A method for accessing inspection and repair information by internal users and external customers using a aircraft engine repair system to improve communication and customer satisfaction, the system including a server, a centralized database, and at least one client system, said method comprising the steps of:
- receiving inspection information;
- updating the centralized database with the inspection information;
- receiving an inquiry from a customer to obtain the inspection information;
- retrieving the inspection information from the centralized database in response to the inquiry;
- and
- uploading user and customer feedback on said system.
Dependencies are inferred from the claim text.