Interactive electronic ordering for telecommunications products and services

A system for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer, the system comprising:

• a computer for electronically receiving a request in a predefined format to establish an interactive session with a telecommunication customer, determining whether the telecommunications customer is authorized for electronically exchanging information and continuing only if the customer is authorized, parsing the request to identify information related to at least one telecommunication service offered by the at least one telecommunications services provider, the telecommunications service having an associated identification code, determining whether the requested telecommunications service is available in a particular location, and automatically generating associated with the requested telecommunications service and transmitting the information using the predetermined format to the customer;
• premises equipment associated with an end user, the end user comprising a different entity than the provider and customer;
• and
• a second computer for entering information from the end user relating to the premises equipment;
• wherein the request is generated by the second computer.

A computer readable storage medium having therein date representing instructions executable by a computer for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer, the storage medium including instructions for:

• electronically receiving a request in a predefined format to establish an interactive session with a telecommunications customer, the request responsive to information from an end user, the end user comprising a different entity than the telecommunications service provider and customer;
• determining whether the telecommunications customer is authorize for electronically exchanging information and continuing only if the customer is authorized;
• parsing the request to identify information related to at least one telecommunications service offered by the at least one telecommunications services provider, the telecommunications service having an associated identification code;
• determining whether the requested telecommunications service is available in a particular location;
• and
• automatically generating information associated with the requested telecommunications service and transmitting the information using the predetermined format to the customer.

A method for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer, the method

• electronically receiving a request in a predefined format to a establish an interactive session with a telecommunications customer;
• determining whether the telecommunications customer is authorized for electronically exchanging information and continuing only if the customer is authorized;
• parsing the request to identify information related to at least one telecommunications service offered by the at least one telecommunications services provider, the telecommunications service having an associated identification code;
• determining whether the requested telecommunications service is available in a particular location;
• and
• automatically generating information associated with the requested telecommunications service and transmitting the information using the predetermined format to the customer;
• wherein a plurality of communications about a same product change are provided by the telecommunications service customer during the interactive session.

A computer readable storage medium having stored therein data representing instructions executable by a computer for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer, the storage medium including instructions for:

• electronically receiving a request in a predefined format to establish an interactive session with a telecommunications customer, the interactive session comprising a plurality of communications about a same service or product change, the plurality of communications provided by the telecommunications service customer;
• determining whether the telecommunications customer is authorized for electronically exchanging information and continuing only if the customer is authorized;
• parsing the request to identify information related to at least one telecommunications service offered by the at least one telecommunications services provider, the telecommunications service having an associated identification code;
• determining whether the requested telecommunications service is available in a particular location;
• and
• automatically generating information associated with the request telecommunications service and transmitting the information using the predetermined format to the customer.

A method for exchanging telecommunications service information between a telecommunications service provider and a telecommunications service customer, the method comprising:

• (a) electronically receiving a request at least two concatenated electronic documents:
• (b) establishing an interactive session with a telecommunications customers in response to (a);
• (c) determining whether the telecommunications customer is authorized for electronically exchanging information;
• (d) parsing the request;
• (e) identifying information related to at least two telecommunications service transactions, the transactions corresponding to at least one identification code and associated telecommunications service offered by the telecommunications service provider;
• (f) determining an availability of the telecommunications service;
• (g) automatically generating information associated with the requested telecommunications service;
• and
• (h) transmitting the information associated with the requested telecommunications service in the predefined format to the customer.