System and method for a telephonic emotion detection that provides operator feedback
AssigneeAccenture LLP
InventorValery A. Pertrushin
Life of this patent
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Abstract
A system, method and article of manufacture are provided for monitoring emotions in voice signals and providing feedback thereon. First, a voice signal is received representative of a component of a conversation between at least two subjects. Thereafter, an emotion associated with the voice signal is determined. Feedback then provided to a third party based on the determined emotion.
Claims16
A method for monitoring emotions in voice signals and providing feedback thereon comprising the steps of:
- (a) receiving a voice signal representative of a component of a conversation between at least two human subjects;
- (b) extracting a predetermined segment of audio frequency from the voice signal;
- (c) determining an emotion associated with said voice signal by using said predetermined segment of audio frequency as an input to a neural network containing at least one algorithm that is used to determine said emotion;
- and
- (d) providing feedback to a third party based on the emotion that is determined from said segment of audio frequency being input to said neural network.
A computer program embodied on a computer readable medium for monitoring emotions in voice signals and providing feedback thereon comprising:
- (a) a code segment that receives a voice signal representative of a component of a conversation between at least two human subjects;
- (b) a code segment that extracts a predetermined segment of audio frequency from the voice signal;
- (c) a code segment that determines an emotion associated with the voice signal by using said predetermined segment of audio frequency as an input to a neural network containing at least one algorithm that is used to determine said emotion;
- and
- (d) a code segment that provides feedback to a third party based on the emotion that is determined from said segment of audio frequency being input to said neural network.
A system for monitoring emotions in voice signals and providing feedback thereon comprising:
- (a) logic that receives a voice signal representative of a component of a conversation between at least two human subjects;
- (b) logic that extracts at least one predetermined segment of audio frequency from the voice signal;
- (c) logic that determines an emotion associated with the voice signal by using said at least one predetermined segment of audio frequency as an input to a neural network containing at least one algorithm that is used to determine said emotion;
- and
- (d) logic that provides feedback to a third party based on the emotion that is determined from said segment of audio frequency being input to said neural network.
A method for monitoring emotions in voice signals and providing feedback thereon comprising the steps of:
- (a) receiving a voice signal representative of a component of a conversation between at least two human subjects;
- (b) extracting at least one predetermined segment of audio frequency from the voice signal;
- (c) determining an emotion associated with the voice signal by using said at least one predetermined segment of audio frequency as an input to an ensemble of classifiers that are used to determine said emotion;
- and
- (d) providing feedback to a third party based on the emotion that is determined from said segment of audio frequency being input to said ensemble of classifiers.
Dependencies are inferred from the claim text.