User addressable computer telephony system
AssigneeEricsson Inc.
InventorsAntony Paul Beswick, Shelley Lam Uyeno
Life of this patent
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Abstract
Improved methods and arrangements are provided that allow for dynamic mapping of users to devices in a computer telephony system. The computer telephony system is configured to allow users to select any access device therein, regardless of location or type. The user then logs into the computer telephony system through the selected access device by identifying who they are, for example, by stating their name. Within the computer telephony system, the user's telephony characteristics are then dynamically assigned to the selected access device. As such, subsequent calls to the user are directed to the selected access device.
Claims24
An arrangement for use in a communications system, the arrangement comprising
- a processor connected to a plurality of user telephonic devices
- a dynamic allocation map accessible to the processor and configured to link a select one of a plurality of users with a select one of said plurality of user telephonic devices during a user log-in;
- a user interface configured at least partially within the processor to receive user inputs from said select user during said user log-in at said select user telephonic device to dynamically associate said select user with said select user telephonic device within said dynamic allocation map;
- and
- whereby subsequent incoming communications directed to said select user are forwarded to said select user telephonic device based, at least in part, on the dynamic association between said select user and said select user telephonic device within the dynamic allocation map.
An apparatus for use in a communications system having a processor connected to a plurality of user telephony devices, the apparatus comprising:
- a dynamic allocation map accessible to the processor and configured to link a select one of a plurality of users with a select one of said plurality of user telephony devices during a user log-in;
- a user interface configured to receive user inputs from said select user during said user log-in at said select user telephony device to dynamically associate said select user with said select user telephony device within said dynamic allocation map;
- and
- whereby subsequent incoming communications directed to said select user are transferred to said select user telephony device based, at least in part, on the link between said select user and said select user telephony device within the dynamic allocation map.
A computer readable medium for use with a computer system having a processor connected to a plurality of user telephony devices, the computer readable medium comprising computer instructions that:
- establish a dynamic allocation map within the processor to link a select one of a plurality of users with a select one of said plurality of user telephony devices during a user log-in;
- invoke a user interface configured to receive user inputs from said select user during said user log-in at said select user telephony device to dynamically associate said select user with said select user telephony device within said dynamic allocation map;
- and
- whereby subsequent incoming communications directed to said select user are transferred to said select user telephony device based, at least in part, on the link between said select user and said select user telephony device within the dynamic allocation map.
A method for use in communications system, the method comprising:
- generating a dynamic allocation map within a processor connected to a plurality of user telephonic devices, wherein the dynamic allocation map links a select one of a plurality of users with a select one of said plurality of user telephonic devices during a user log-in;
- receiving user inputs from said select user during said user log-in at said select user telephonic device;
- and
- dynamically associating within the dynamic allocation map said select user with said select user telephonic device in response to the user inputs received via said select user telephonic device;
- whereby subsequent incoming communications directed to said select user are forwarded to said select user telephonic device based, at least in part, on the dynamic association between said select user and said select user telephonic device within the dynamic allocation map.
Dependencies are inferred from the claim text.