Apparatus and method for calendar based call routing
AssigneeSiemens Information and Communication Networks, Inc.
InventorsShmuel Shaffer, William J. Beyda
Life of this patent
Estimating the term…
Abstract
A telecommunications system is provided whereby call routing may be based on a pre-programmed calendar of time-date associations. Moreover, the routing may be selective, based on caller-identification information. In particular, when a call arrives at a messaging server (804), such as a PBX or TOL server, a LAN database is checked. The LAN database points to a calendar (916, 918) corresponding to the user. The calendar (918) is queried to determine the user's location. The caller ID information is checked to determine whether the caller is authorized for forwarding. If so, the call is forwarded based on the calendar.
Claims25
A system for routing telephone calls, comprising:
- a local area network;
- a plurality of workstations coupled to said local area network, said plurality of workstations adapted for voice communication over said local area network;
- means for setting one or more selected time periods;
- and
- means for routing telephone calls to particular workstations for a user based on said one or more selected time periods;
- wherein said setting means is accessible via any of said plurality of workstations.
A telecommunications system, comprising:
- a local area network;
- a plurality of workstations coupled to said packet network, said plurality of workstations adapted for telephone calls over said local area network;
- means for providing user scheduling information;
- and
- means for routing one or more telephone calls based on said user scheduling information;
- wherein said providing means is accessible via any of said plurality of workstations.
A method for routing telephone calls in one or more networks, one of said networks comprising a local area network having multiple workstations adapted for handling telephone calls, the method comprising:
- setting one or more selected time periods;
- and
- routing telephone calls to particular workstations for a user based on said one or more selected time periods;
- wherein said setting comprises setting said one or more time periods via any of said plurality of workstations.
Dependencies are inferred from the claim text.