System for routing electronic mails

A computer-readable medium having stored thereon a set of instructions, said set of instructions, which when executed, perform the steps comprising:

• (a) selecting a first queue to store an incoming message;
• (b) starting a first timing function when placing the message in said first queue, the timing function defining a time for initiating a reply to said message;
• (c) in response to a failure to initiate a reply to said message within said time, stopping the timing function;
• and
• (d) routing said message to a second queue.

A method for processing electronic messages, said method comprising:

• (a) receiving an electronic message in a mail system;
• (b) routing said message by processing with a processor by a set of rules;
• (c) sending said message to a first queue as a result of routing in step (b);
• and
• (d) starting a timing function upon sending said message to said first queue, the timing function defining a time within which a reply to said message is required.