Telephone-television interface statistical analysis system

A controlled interface system for use with a telephonic-communication facility and a plurality of terminal apparatus for individual callers including a television receiver and a digital-audio telephone instrument whereby said individual callers are cued via the television receiver, and wherein said telephonic-communication facility automatically provides digital signals including called terminal DNIS signals, comprising:

• function unit structure for supplying information of various formats, at least one of said formats actuating a television initiated mail order operation;
• interface structure for interfacing said telephonic-communication facility with said function unit structure for voice and digital communication including receiving structure to receive digital signals from said individual callers and voice generator to provide signals representative of vocal communication to said individual callers;
• and
• coupling structure for coupling a caller at a terminal through said interface structure to said function unit structure for selected communication in accordance with a specific one of said formats under control of said called terminal DNIS signals.

A control system for use with a telephonic-communication facility including remote terminals for individual callers including a television receiver and a digital-audio telephone instrument whereby said individual callers are cued via the television receiver, and wherein said telephonic-communication facility automatically provides called terminal DNIS signals, comprising:

• function unit for supplying information in various formats, at least one of said formats being associated with a television initiated order system;
• interface structure for interfacing said telephonic-communication facility to said function unit for voice communication including structure to receive terminal formed digital signals and voice generator structure to provide signals representative of vocal communication to said individual callers;
• and
• call distribution structure for coupling a specific caller at a terminal through said interface structure to said function unit structure for communication in accordance with a specific one of said formats, further wherein said call distribution structure includes a multiplicity of inputs for selectively receiving calls to be coupled to said function unit structure through said interface structure in accordance with said called terminal DNIS signals.

A controlled interface system for use with a telephonic-communication facility and a plurality of terminal apparatus for individual callers including a television receiver and a digital-audio telephone instrument whereby said individual callers are cued via the television receiver, and wherein said telephonic-communication facility automatically provides called terminal DNIS signals, comprising:

• function unit structure for supplying information of various formats, at least one of said formats being associated with automation of a television initiated mail order operation and identified by said called terminal DNIS signals to select said one format from said various formats;
• interface structure for interfacing said telephonic-communication facility with said function unit structure for voice and digital communication including structure to receive digital signals from said individual callers and voice generator structure to provide signals representative of vocal communication to said individual callers;
• and
• qualification structure for qualifying said individual callers based upon incrementing or decrementing to a predetermined limit based on dollar value.

A process for controlling a television initiated order operation utilizing a plurality of operating formats, said process for use with a telephonic communication facility and a television broadcast facility and a plurality of terminal apparatus for individual callers including a television receiver and a digital-audio telephone instrument whereby said individual callers are cued, and wherein said telephonic communication facility automatically provides called terminal DNIS signals, comprising the steps of:

• broadcasting and displaying product item number data on said plurality of terminal apparatus;
• coupling said individual callers to said television broadcast facility utilizing a telephonic interface through said telephonic communication facility;
• receiving caller identification data from said individual callers such as a caller's customer number;
• receiving item number data from said individual callers as displayed on said plurality of terminal apparatus;
• receiving caller credit card number data and card expiration number data for said individual callers;
• and
• generating acknowledgement number data and providing said acknowledgement number data to said individual callers.