Internet-enabled service management system and method
AssigneeAlcatel Canada Inc.
InventorsChang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look
Life of this patent
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Abstract
A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
Claims17
An Internet-based customer services management system for use in a multi-technology digital communication network comprising:
- a network management system for logically partitioning resources of said multi-technology digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers;
- a service director that communicates with the network management system and through which said customers access service information respecting their virtual private network;
- a service director server having a relational database and means to access said network management system for retrieving configuration information therefrom and storing said configuration information in said relational database;
- a web browser having Internet-based access to said services director server, said web browser enabling one of said respective customers to manipulate a virtual private network allocated thereto;
- and report storage means to store data displayed on a screen at said browser.
An Internet-based customer services management system for use with a digital communications network comprising:
- a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers;
- a service director that communicates with the network management system and through which said customers access service related information respecting their virtual private network;
- and
- a server associated with said service director, said server being accessible by a web browser enabling respective customers to access said service related information respecting their virtual private network.
A method for the management of communications services from a service provider by a user comprising:
- using a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks,
- providing each user with a browser, and
- maintaining a relational database for storing specific information retrieved from said network management system via said browser and said virtual private network.
Dependencies are inferred from the claim text.