Service provisioning system for interactive voice response services

A system for provisioning application and data files to a plurality of advanced interactive voice response (IVR) service platforms within a telecommunications network, comprising:

• a user interface for accepting commands from a user wherein said commands are to deactivate, activate, deploy, or delete the application and data files;
• a database for storing tile application and data files;
• monitoring means to monitor the operational state of the plurality of advanced IVR service platforms, wherein each of said advanced IVR service platforms includes a network of a plurality of intelligent peripherals, an application server, and a storage device for storing a telecommunications, application;
• a plurality of state tables to monitor the state of the application and data files;
• and
• deploying means for deploying the application and data files to the plurality of advanced IVR service platforms according to said monitoring means, said plurality of state tables, and said commands received from said user interface.

A method to provision application and data files to a plurality of service nodes in a telecommunications network, comprising the steps of:

• (1) receiving application and data files from a service creation environment (SCE);
• (2) storing said application and data files on an application database;
• (3) receiving a command from a user interface, said command specifying a task;
• (4) verifying said command;
• (5) analyzing said task to identify a service node from among the plurality of service nodes, wherein each of said service nodes includes a network of a plurality of intelligent peripherals, an application server, and a storage device for storing a telecommunications application;
• (6) distributing said application and data files to said service node;
• and
• (7) maintaining a state table to reflect the state of said application and data files in said service node.

A computer program product comprising a computer usable medium having computer readable program code means embodied in said computer usable medium for causing an application program to execute on a computer, that provisions application and data files to a plurality of service nodes within a telecommunications network, said computer readable program code means comprising:

• a first computer readable program code means for causing the computer to provide a user with control of the provisioning process via displays and status messages;
• a second computer readable program code means for causing the computer to provide interface to a service creation environment (SCE) where the application and data files are created;
• a third computer readable program code means for causing the computer to perform configuration management of the application and data files;
• a fourth computer readable program code means for causing the computer to store the application and data files;
• a fifth computer readable program code means for causing the computer to verify commands received from said user via said interface;
• a sixth computer readable program code means for analyzing said verified commands received;
• a seventh computer readable program code means for causing the computer to interface to the service nodes, wherein each of said service nodes includes a network of a plurality of intelligent peripherals, an application server, and a storage device for storing a telecommunications application;
• an eighth computer readable program code means for causing the computer to distribute the application and data files, via said seventh computer readable program code means, to the service nodes in response to commands from said sixth computer readable program code means;
• and
• a ninth computer readable program code means for causing the computer to interface to a service control manager (SCM) which tracks the state of the plurality of service nodes and notifies said sixth means which of the plurality of service nodes are currently functioning.

A system to provision application and data files to a plurality of service nodes within a telecommunications network, comprising:

• a user interface for providing a user with control of a provisioning process via displays and status messages;
• a provisioning system server for:
• interfacing to a service creation environment (SCE) where the application and data files are created and
• distributing the application and data files to the service nodes in response to commands received from the user interface;
• and
• a service control manager (SCM) for tracking the state of the plurality of service nodes,
• wherein each of said service nodes includes a network of a plurality of intelligent peripherals, an application server, and a storage device for storing a telecommunications application.

A method for provisioning application and data files to a plurality of service nodes within a telecommunications network, comprising:

• presenting a user interface to control a provisioning process via displays and status messages;
• interfacing to a service creation environment (SCE) where the application and data files are created and
• distributing the application and data files to the service nodes in response to commands received from the user interface;
• and
• tracking the state of the plurality of service nodes,
• wherein each of said service nodes includes a network of a plurality of intelligent peripherals, an application server, and a storage device for storing a telecommunications application.