Medical diagnostic field service method and apparatus

A remote field service unit for servicing a medical diagnostic system, the field service unit comprising:

• a service platform for storing service data for the medical diagnostic system, wherein the service data includes service history information from the medical diagnostic system or from a remote service facility;
• an interactive service interface coupled to the service platform for transmitting and receiving the service data and displaying indicia representative of the service data, the service interface including a plurality of user viewable pages for displaying the indicia;
• and
• communications circuitry coupled to the service platform for transmitting the service data via a network link and for receiving via the network link.

A method for providing remote service to a medical diagnostic system, the method comprising the steps of:

• accessing operational data from the medical diagnostic system via a remote field service unit;
• transmitting the operational data to the remote field service unit via a network link;
• processing the operational data to generate a report of operational data for the medical diagnostic system;
• and
• viewing at least a portion of the report at a remote service facility or the remote field service unit.

A method for providing remote service to medical diagnostic systems, the method comprising the steps of:

• generating service data at a medical diagnostic system or at a field service unit;
• transmitting the service data to a remote service facility via a network link;
• processing the service data by the remote service facility;
• and
• storing the service data in a service file in the remote service facility.