System and method for improved user interface in prompting systems

An interactive voice response system, comprising:

• means for providing a predetermined sequence of prompts, each of said prompts having a coordinate associated therewith;
• means for permitting a user to store a coordinate associated with a terminus, said permitting means including means for learning a path based on a history of said user accessing said terminus;
• and
• means coupled to said providing means for accessing said terminus defined by said sequence of prompts upon said coordinate being input directly by said user;
• wherein a user can access one hierarchical level of said prompt sequence from another hierarchical level in predetermined increments, by said user directly inputting said increments.

An interactive voice response system, comprising:

• means for providing a predetermined sequence of prompts, each of said prompts having a coordinate associated therewith;
• means for permitting a user to store a coordinate associated with a terminus, said permitting means including means for learning a path based on a history of said user accessing said terminus;
• means coupled to said providing means for accessing said terminus defined by said sequence of prompts upon said coordinate being input directly by said user;
• and
• means for accessing a hierarchical level of said prompt sequence from another hierarchical level in predetermined increments by said user directly inputting said increments.