Customer billing relationships software

Abstract

A computer network architecture and software that accesses multiple telephone billing systems across multiple telephone service regions, provides a telecommunications service provider with a consolidated view of a customer's telephone usage, and provides means for creating, automatically implementing, and monitoring billing plans based on customer billing relationships illustrated in the consolidated view. The present invention pulls information from different billing systems and presents the telecommunications service provider with a consolidated account view that summarizes a customer's total worth to the service provider, rather than listing a series of unrelated accounts for the same customer. With the individualized consolidated views, a telecommunications service provider can formulate and implement flexible terms and conditions for each customer. The computer network architecture also supports extensive reporting capabilities and means for correcting the accounts presented in the consolidated views. Further, the architecture enables automatic implementation of billing plans without coding software programs.

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