Country to country call intercept process

Abstract

A call intercept process (CIP) for calling card calls originating from an international country and terminating at an international high fraud country. When a call is placed via a calling card and terminates to a high fraud terminating location, the call is first screened against a database to determine if the termination is in fact, a high fraud country. Regardless of whether this screening is implemented, the call is routed to a first level operator in order to verify the billing account information of the caller as an authorized user. This verification is based on customer and business name, address, zip code, and phone number. If the caller passes verification, a CIP process automatically overrides the calling card from any future Intercepts. If caller fails account verification, the a CIP process automatically places the card in a ‘LOCKED STATUS MODE’ which mode indicates that any additional calls based on that card be intercepted regardless of termination. At any time the caller passes verification, the card is lifted and placed in an override process via the CIP process. Pass and failed alerts are generated and passed to a fraud system, in real time, to allow for notification of outcome to all fraud analysts. An additional process enables call intercept failures at a first level operator to fail to a second level operator which allows for further verification and research on customer identity and account to take place.

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