Service for central network operator allocation of malfunction reports in a multi-operator environment

Abstract

In a method for the central processing of malfunction reports in a telecommunications (TK) network with a plurality of sub-networks (1, 2) of different network operators (A, B), at least one IN (Intelligent Network) service (8) is established which can be activated by dialing a malfunction dial number from any network connection (3, 4), which upon receipt of a malfunction report, independent of the connection (4) that dispatches the malfunction report, determines to which connection dial number this malfunction report relates, which from the connection dial number thus established determines the network operator (A) to whose sub-network (1) the corresponding malfunctioning connection (3) belongs, and which delivers the malfunction call to the responsible network operator (A). This permits a simple allocation of calls reporting malfunctions in a multi-operator environment to the respectively responsible network operator, whereby the affiliation of a TK subscriber with a specific network operator is not evident from his dial number and the malfunction may also be reported from a connection other than the malfunctioning connection involved.

Dependencies are inferred from the claim text.