Digital telephone system with automatic routing based upon caller ID

An apparatus comprising:

• an ISA bus to carry command and data packets;
• a host adapter interface circuit coupled to said ISA bus, and having an interface to a first bus having individual send and receive time division multiplexed conductors and status and control conductors, and having interfaces to individual second and third, time-division-multiplexed, input and output buses, respectively, each of said individual second and third time-division-multiplexed input and output buses comprising one or more time-division-multiplexed conductors;
• a PEU interface circuit including a first interface circuit to interface to one or more telephone lines coupled to a telephone service provider central office directly or through a PBX, said first interface circuit including one or more caller ID detector circuits coupled to detect caller ID information from incoming calls on said one or more telephone lines, said PEU interface circuit being coupled to said host adapter interface circuit through said first bus, and including a second interface circuit to interface to one or more extension phones and coupled to said host adapter interface through said first bus, and including a third interface circuit coupled to said host adapter interface through said first bus and coupled to said first interface circuit and said second interface circuit and including an analog-to-digital converter coupled to every incoming telephone line from said central office and an analog-to-digital converter coupled to every extension phone, said third interface circuit further comprising a digital-to-analog converter coupled to every incoming telephone line from said central office and a digital-to-analog converter coupled to every extension phone, said third interface circuit configured to convert analog signals received on a telephone line from said central office or from said extension phone via said first interface circuit or said second interface circuit, respectively, to digital data and to transmit said digital data to said host adapter interface circuit via said first bus, and to receive digital data destined for said central office or said extension phone from said host adapter interface circuit via said first bus and convert said digital data to analog signals and send said analog signals to said central office via an appropriate telephone line and said first interface circuit or to the destination extension phone via the second interface circuit, said second interface circuit further comprising a power ring circuit for each port to which an extension phone may be coupled, said power ring circuit functioning to generate a power ring signal and couple it to a port configured to be coupled to an extension phone when a power ring control signal is activated via said status and control conductors of said first bus;
• a switching circuit coupled to said ISA bus and coupled to said host adapter interface circuit via said individual time division multiplexed send and receive buses, said switching circuit structured to transfer data between any one or more of a first plurality of timeslots on said second time division-multiplexed input bus coupled to said host adapter interface circuit, to any corresponding number of one or more timeslots of said third, time-division-multiplexed output bus coupled to said host adapter interface circuit, or vice versa in accordance with commands received via said ISA bus;
• and
• a microprocessor coupled to said host adapter interface circuit and said switching circuit via said ISA bus, and coupled to said PEU interface circuit via said host adapter interface circuit and said first bus, said microprocessor programmed by a computer program to execute a PBX process;
• and wherein said first interface circuit of said PEU interface circuit includes a ring detector circuit to detect incoming ring signals on said one or more telephone lines and generate a status signal which is coupled to said host adapter via said status and control lines of said first bus;
• and wherein said host adapter circuit includes a microprocessor programmed to send messages to said caller ID circuit(s) to arm one or more of said caller ID circuit(s) when so requested by said PBX process, and retrieve caller ID data from said caller ID circuit(s) and send it to said PBX process, and programmed to send messages to and receive messages from said microprocessor;
• and wherein said PBX process causes said microprocessor to perform the following functions:
• determining when an incoming telephone call from said telephone service provider central office (CO) or PBX is being received on a particular telephone line using said PEU interface circuit and said host adapter interface circuit;
• sending back a message to said host adapter circuit telling it to send a message to said PEU interface circuit to arm said caller ID circuit coupled to the telephone line on which the incoming call is arriving so that the caller ID circuit can detect any caller ID information coming in;
• receiving caller ID data from said caller ID circuits and using said caller ID data as a search key to search a routing table to find a predetermined destination taking the form of a telephone extension internal to a PBX, an extension external to a PBX or voice mail box or boxes or voice or radio paging devices, said predetermined destination being associated in said routing table with the caller ID data to determine if said caller ID data completely or partially matches any caller ID data associated with a predetermined destination;
• and
• if there is a complete or partial match, sending a power ring control command to said power ring circuit coupled to said predetermined destination to cause a device at said predetermined destination to ring, and, if the device at the predetermined destination is answered, sending one or more commands to said switching circuit to cause transfer of said call so as to route the digital data generated by said third interface circuit from said signals on the telephone line on which the incoming call arrived to the digital-to-analog converter of said third interface circuit coupled to said device at said predetermined destination for conversion to analog signals and coupling to said device at said predetermined destination and to receive digital data generated by said analog-to-digital converter of said third interface circuit coupled to receive outgoing analog signals from said device at said predetermined destination and route the resulting digital data to a digital-to-analog converter of said third interface circuit coupled to the telephone line on which said incoming call from said CO or PBX arrived thereby causing analog signals generated by said called phone to be transmitted to said central office;
• a tone generator coupled to said switching circuit via at least one of said time division multiplexed conductors of said second, time-division-multiplexed input bus, said tone generator configured to generate digital data encoding one or more different call progress tones including at least a call waiting tone to said switching circuit during one or more different timeslots;
• wherein said second interface circuit includes a hybrid circuit to detect the on-hook or off-hook status of each extension phone to which it is coupled and generate off hook status signals indicating the status of each extension phone, and wherein said host adapter microprocessor is programmed to read said off hook status signals and transmit them to said PBX process;
• and wherein said computer program further comprises computer code structured to cause said microprocessor to perform the following functions:
• determine if the called phone is on-hook or off-hook from said off hook status signals received from said host adapter;
• if the called phone is on-hook, send a power ring control command to said PEU interface circuit via said first bus to cause said power ring signal to be sent to said called phone, and start a timer when said power ring signal is sent, and monitor said off hook status data received from said host adapter interface circuit to determine whether the called extension phone went off-hook;
• if said target extension phone is off-hook when said incoming telephone call is automatically directed to it, send a command to said switching circuit via said ISA bus causing it to make connections suitable to send a call waiting tone to said called phone, and send the received caller ID data to said called phone for display thereon, and monitor off hook status data or any other data generated by the called phone in response to the call waiting tone indicating whether or not the user of said called phone elected to receive the call by depressing and releasing a switch hook on the called phone or issue any other command indicating the new call will be accepted;
• if the user of the called phone elected to not receive the new call, or if the timer for said ring tone reaches the end of a predetermined interval without said target extension phone going off-hook, send a command to said switching circuit to make connections to connect data from said incoming telephone call to a particular output timeslot of a voice mail channel, said output timeslot being a timeslot on a conductor of said third bus dedicated to voice mail recording for the called phone, said voice mail channel defined as at least the collection of timeslots assigned to all the voice mail boxes of all the extension phones;
• and wherein said switching circuit further comprises a digital signal processor coupled to said microprocessor via said ISA bus and coupled to said switching circuit via at least the conductor of said third bus carrying said voice mail channel, said digital signal processor programmed to perform the following functions:
• receive data from said incoming telephone call and record it as a voice mail message,
• screen said data of said voice mail message for DTMF tone commands or DTMF mimics;
• and
• if any DTMF tones or DTMF mimics are found in said data, remove the data containing the DTMF tone or mimic or alter the data wherein, upon playback of the data, no DTMF tone is detected.

A process for routing phone calls in a multiple extension telephone system sometimes without intervention by a human attendant, comprising:

• detecting an incoming ring signal of an incoming telephone call;
• determining if the incoming ring signal includes caller ID data, and, if so, capturing the caller ID data and transferring it to an automatic routing process in execution in a computer controlling said multiple extension telephone system;
• and
• causing the incoming telephone call to be answered and playing one or more of two pre-recorded messages to the caller:
• if the incoming call has no caller ID data or the caller ID data is blocked, playing a first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• if the incoming call has caller ID data, playing a second message telling the caller that the call will be automatically transferred to a predetermined destination taking the form of a telephone extension internal to a PBX, an extension external to a PBX or voice mail box or boxes or voice or radio paging devices associated with the caller ID data of the caller unless the caller presses any key or a predetermined key or combination of keys on his or her touchtone telephone keypad within a predetermined amount of time made known to the caller;
• if caller ID data was detected but the caller presses said predetermined key or combination of keys indicating automatic transfer is not desired, playing said first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• if the caller does not press any key or the predetermined key or combination of keys before the timeout interval expires in response to said second message, using the caller ID of the call as a search key in a routing table to look up a predetermined destination taking the form of a telephone extension internal to a PBX, an extension external to a PBX or voice mail box or boxes or voice or radio paging devices associated with the caller ID data of the caller, if any, and, if a match or partial match is found, transferring the call to the predetermined destination, and if there is no match in the routing table, playing said first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• and
• if the caller either has no caller ID data or the caller ID data is blocked, monitoring the telephone line from said central office for DTMF tones resulting from pressing of one or more touchtone telephone keys in response to said first message indicating either the extension the caller wishes to call or that the caller wishes to speak to an attendant for further transfer and transferring the call either to the indicated extension or to an attendant.

A microprocessor in a telephone system having one or more incoming telephone lines directly from a telephone service provider or indirectly through a PBX and programmed to perform the following functions:

• (1) detecting a ring signal of an incoming telephone call on a telephone line from said telephone service provider directly or indirectly through a PBX;
• (2) determining if the incoming ring signal includes caller ID data, and, if so, capturing the caller ID data and transferring it to an automatic routing process in execution on a computer controlling said multiple extension telephone system;
• (3) causing the incoming telephone call to be answered and playing one of two pre-recorded messages to the caller:
• if the incoming call has no caller ID data or the caller ID data is blocked, playing a first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• if the incoming call has caller ID data, playing a second message telling the caller that the call will be automatically transferred to the extension the caller usually calls unless the caller presses any key or a predetermined key or combination of keys on his or her touchtone telephone keypad within a predetermined amount of time made known to the caller;
• if caller ID data was detected but the caller presses said predetermined key or combination of keys indicating automatic transfer is not desired, playing said first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• and
• (4) monitoring for DTMF tones, and, if the caller does not press any key or the predetermined key or combination of keys before a timeout interval expires in response to said second message, using the caller ID of the call as a search key in a routing table to look up the extension the caller normally calls, if any, and, if a match or partial match is found, issuing commands to cause the call to be transferred to the extension or voice mail box the person normally calls, and if there is no match in the routing table, playing said first message that requests the caller to enter the extension number of the person the caller wishes to speak to or to press a predetermined combination of one or more keys on a touchtone telephone indicating the caller desires to speak to an attendant;
• (5) if the caller either has no caller ID data or the caller ID data is blocked, monitoring the telephone line from said central office for DTMF tones resulting from one or more presses of touchtone telephone keys in response to said first message indicating either the extension the caller wishes to call or that the caller wishes to speak to an attendant for further transfer and issuing commands to cause transfer of the call either to the indicated extension or to an attendant.