System and method for call handling

For use in an Advanced Intelligent Network (AIN), an automated call handling system for enabling a caller to dial a single telephone number and reach a subscriber at one of a plurality of separate locations, comprising:

• a telephone for enabling a caller to call a subscriber by dialing a subscriber Service Number;
• storage for storing, for each subscriber, (a) a subscriber Service Numbers, (b) a subscriber Calling Number, and (c) a subscriber Call Forwarding Profile including a plurality of Destination Numbers each assigned a calling day, a calling time, and a calling priority designation;
• an Intelligent Services Control Point (ISCP) operable with the telephone for processing the call to determine the calling day and the calling time of the call and the subscriber Service Number, the ISCP being further operable with the storage to identify the subscriber Call Forwarding Profile corresponding to the subscriber Service Number to generate (a) a list of Destination Numbers to route the call, and (b) a corresponding routing order with respect to the calling day and the calling time of the call,
• wherein the ISCP compares the calling day and the calling time of each Destination Number of the subscriber Call Forwarding Profile to the calling day and the calling time of the call;
• to select each Destination Number whose calling day and calling time match the calling day and the calling time of the call;
• and
• an Intelligent Services Peripheral (ISP) operable with the ISCP to sequentially route the call to the selected Destination Numbers in accordance with their calling priority designations.

For use in an Advanced Intelligent Network (AIN) provided with, for each subscriber, (a) a subscriber Service Number, (b) a subscriber Calling Number, (c) a subscriber Service Profile including a plurality of Destination Numbers each assigned a calling day, a calling time, and a calling priority designation, and (d) a Security Code, an automated method for enabling a subscriber to update a subscriber Service Profile, comprising:

• generating a call by dialing a subscriber Service Number and a Security Code;
• processing the call to determine the subscriber Service Number and the Security Code;
• processing the subscriber Service Number to locate the corresponding subscriber Service Profile;
• comparing the Security Code to the stored Security Code corresponding to the subscriber Service Number to verify subscriber service;
• and
• playing selected announcements to the subscriber and collecting selected digits so as to modify the subscriber Service Profile.

For use in an Advanced Intelligent Network (AIN), an automated system for enabling a subscriber to update a subscriber Service Profile, comprising:

• a telephone for enabling a subscriber to make a call by dialing a subscriber Service Number and a Security Code;
• storage for storing for each subscriber, (a) a subscriber Service Numbers, (b) a subscriber Calling Number, (c) a subscriber Service Profile, and (d) a Security Code;
• and
• an Integrated Services Control Point (ISCP) operable with the telephone and the storage for processing the Service Number to locate the corresponding subscriber Service Profile;
• and compare the Security Code to the stored Security Code corresponding to the subscriber Service Number to verify subscriber service;
• wherein the ISCP collects digits entered by the subscriber on the telephone so as to modify the Service Profile.