Arrangement for efficiently updating status information of a network call-routing system
AssigneeAvaya Technology Corp.
InventorsAndrew D. Flockhart, Eugene P. Mathews
Life of this patent
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AssigneeAvaya Technology Corp.
InventorsAndrew D. Flockhart, Eugene P. Mathews
Estimating the term…
Call centers (143-145) use an event-driven scheme (207) with a filter (366) to send status updates to an associated network call-routing system (150). The filter ensures that only minimal status changes are not reported to the network call-routing system. Each call center records (310) the status values (360-365) of different splits that it last sent to the call-routing system, and sends a new status update only when a status value of a split has changed (306) by the split's corresponding threshold amount (380-385). On the one hand, in large splits, the number of status-impacting events (such as call arrival, call serviced, call abandon, agent login/logout, etc.) is typically high, but the scale of the change in status effected by each of these events is minimal. On the other hand, in small splits, the number of status-impacting events is typically small but the scale of the change in status effected by each of these events is significant. Therefore, substantially each event at a small split with a small volume of events results in a status update being sent, whereas only a small minority of events at a large split with a high volume of events results in a status update being sent.
A method of updating node status information of a call router that routes calls to ones of a plurality of call processing nodes, comprising:
A method comprising:
An apparatus for updating node status information of a call router that routes calls to ones of plurality of call processing nodes, comprising:
A communications network comprising:
Dependencies are inferred from the claim text.