Method and apparatus to automatically address a voice mail reply to a voice mail message
AssigneeNetNumber.com, Inc.
InventorsDavid P. Peek, Paul F. Finnigan, Rosanna Garcia
Life of this patent
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Abstract
A voice mail system in which a recipient of a call is provided with the ability to reply to an internal or external voice message in a common manner. A method for providing a reply includes identifying a caller, and retrieving an address of the caller from a database. Caller origination information is automatically provided with a recorded message from the caller to enable a recipient of the recorded message to reply. Identifying the caller may include searching a database using a voice signature of the caller to identify caller information.
Claims33
A method to automatically address a reply to a voice mail message from a caller on a first voice mail system comprising the steps of:
- recording a vocal utterance made by the caller;
- accessing a database to retrieve reply address information about the caller as a function of the recorded vocal utterance;
- and
- provide the retrieve caller reply address information to a second voice mail system of a recipient to enable to automatic reply.
A method to automatically address a reply to a voice mail message from a caller on a first voice mail system comprising the steps of:
- indentifying a calling location of the caller;
- accessing a database as function of the indentified calling location to retrieve caller reply information, wherein the caller reply information includes a caller reply address;
- providing the retrieved caller reply address information to a second voice mail system of a recipient to enable the automatic reply;
- and
- sending the automatic reply to the caller reply address.
A method of storing a voice mail message from a caller on a first mail system to a recipient on a second voice mail system, comprising the steps of:
- obtaining an identifier for the caller;
- accessing a database as a function of the identifier to retrieve a caller reply address to enable an automatic reply;
- and
- recording a voice mail message uttered by the caller and storing the caller reply address and the recorded voice mail message for the recipient to access via the second voice mail system.
A system to automatically address a reply to a voice mail message on a second voice mail system, from a caller on a first voice mail system, the system comprising:
- means for identifying a calling location of the caller;
- means for recording a vocal utterance made by the caller;
- means for accessing a database of caller information as a function of at least one of the identified calling location and the recorded vocal utterance to determine a reply address of the caller;
- and
- means for automatically sending a reply to the caller reply address.
A method to automatically address a reply to a voice mail message on a second voice mail system, from a caller on a first voice mail system, comprising the steps of:
- identifying a caller by providing a caller generated identifier;
- retrieving from a database, based on the caller generated identifier, a reply address for the identified caller;
- providing the reply address to the second voice mail system to enable an automatic reply by a recipient;
- and
- the caller leaving a voice mail message on the second voice mail system.
A system for storing a voice mail message from a caller on a first voice mail system to a recipient on a second voice mail system comprising:
- means for obtaining an identifier for the caller;
- means for accessing a database as a function of the identifier to retrieve a caller reply address to enable an automatic reply;
- and
- means for recording a voice mail message uttered by the caller and storing the caller reply address and the recorded voice mail message for the recipient to access via the second voice mail system.
Dependencies are inferred from the claim text.