Web browser remote computer management system
AssigneeTriActive Technologies, L.L.C.
InventorsBarry D. Meyer, Tim O. Lesniak
Life of this patent
Estimating the term…
Abstract
A computer management system capable of managing computer programs, computer files, computer settings, peripheral settings and the like is controlled through the use of agents on the computers and a remote accessing program. The remote accessing program, in a preferred embodiment, can be a commercial web browser. The user can use the remote accessing program from any computer to reach the agent on the computer. After being recognized by the agent, the user can make any adjustments to the computer through the agent.
Claims21
A management system for remotely managing a network of computers, comprising:
- a management center residing on a server computer;
- at least one client computer, said client computer being networked to the server computer;
- and
- at least one agent residing on a client computer, said agent comprising
- means for obtaining information from the computer operating system;
- means for organizing the obtained information;
- and
- means for allowing viewing of the obtained information through the network
- wherein the management center can be accessed by a web browser and a user of the web browser, accessed through the management center, can access the agent through the network.
An agent residing on a computer, wherein the agent is accessible via a web browser, said agent comprising:
- means for authenticating the user of the web browser;
- means for obtaining information from the computer operating system;
- means for organizing the information for viewing by the web browser;
- means for a first user to access a help ticket to a help desk software application to describe a problem;
- means for a first user to send the help ticket to the help desk software application;
- and
- means for a second user to access the agent to fix the problem, wherein the second user is a user of the help desk software application and has obtained information from the help ticket.
An agent residing on a computer for managing a network of computers wherein the agent is accessible via a web browser, said agent comprising:
- means for authenticating a first user of the web browser;
- means for obtaining information from an operating system of the computer;
- means for organizing the information from the operating system for viewing by the web browser;
- means for enabling a second user to access a help ticket from a help desk software application to describe a problem;
- means for enabling the second user to send the help ticket to the help desk software application;
- and
- means for enabling the first user to access the agent for solving the problem, wherein the first user is a user of the help desk software application and has obtained information from the help ticket.
The agent of claim 25 wherein the means for organizing the information comprises a web page.
Dependencies are inferred from the claim text.