System, method and article of manufacture to enhance computerized alert system information awareness and facilitate real-time intervention services

An computerized alert monitoring system for use with at least one transmitting system central processing unit remote from said monitoring system, said transmitting system having a console configured to communicate computer generated alert information, said system comprising:

• at least one monitoring system central processing unit communicably attached to said transmitting system central processing unit;
• a video display in communication with and located at said monitoring system central processing unit and said transmitting system central processing unit;
• a console entry input capability in communication with ad located at said monitoring system central processing unit and in communication with said transmitting system central processing unit;
• and
• a computer program executing within said monitoring system to receive said computer generated alert information and, upon operator action, to connect to said transmitting system and emulate console display screens of said transmitting console as well as updates thereto, said operator using said computer program to retrieve history of message activity of said display screens from said transmitting system to permit said operator to interactively analyze said transmitting system display screens, to analyze dynamic event history, and to input remedial entries.