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US 6,272,115 B1Granted
Interactive toll-free telephone service automation
AssigneeSprint Communications Company L.P.
InventorEmmett Marion Elliott, III
Life of this patent
Estimating the term…
Abstract
The present invention provides methods and systems for implementing interactive toll-free telephone services by customers remotely communicating with a telephone service provider. The interactive toll-free telephone service can be designed by the customer and implemented by the telephone service provider without the immediate assistance of a salesperson. The methods/systems can be implemented over, e.g., the Internet, an intranet, or through a voice recognition system using the telephone.
Claims40
A method for providing interactive toll-free telephone service comprising the steps of:
- providing a service automation system for processing requests for interactive toll-free telephone service;
- connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
- providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
- receiving an interactive toll-free telephone service design from the customer through the communication network;
- and
- implementing the interactive toll-free telephone service with a call flow based on the interactive toll-free telephone service design from the customer.
3 more elements
A method for providing interactive toll-free telephone service comprising the steps of:
- providing a service automation system for processing requests for interactive toll-free telephone service;
- connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer, wherein the communication network comprises the Internet;
- providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
- receiving an interactive toll-free telephone service design from the customer through the communication network;
- converting the interactive toll-free telephone service design received from the customer into platform scripting logic;
- communicating the platform scripting logic to a telephone service platform;
- implementing the interactive toll-free telephone service for a limited period of time with a call flow based on the interactive toll-free telephone service design from the customer;
- and
- communicating a telephone number for the interactive toll-free telephone service to the customer.
6 more elements
A system for providing interactive toll-free telephone service comprising:
- a service automation system for processing requests for interactive toll-free telephone service;
- means for connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
- means for providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design an interactive toll-free telephone service without knowledge of a code programming language from a remote customer-specific location;
- means for receiving an interactive toll-free telephone service design from the customer through the communication network;
- means for implementing the interactive toll-free telephone service on a telephone service platform with a call flow based on the interactive toll-free telephone service design from the customer.
2 more elements
A method for providing interactive toll-free telephone service comprising the steps of:
- providing a service automation system for processing requests for interactive toll-free telephone service;
- connecting the service automation system to a communication network whereby a request for interactive toll-free telephone service can be communicated to the service automation system by a customer;
- providing design parameters for designing an interactive toll-free telephone service to the customer, whereby the customer can design the interactive toll-free telephone service without the assistance of a salesperson;
- receiving the interactive toll-free telephone service design and customer identification information from the customer through the communication network;
- creating a data record comprising the interactive toll-free telephone service design and customer identification information;
- converting the interactive toll-free telephone service design received from the customer into platform scripting logic;
- communicating the platform scripting logic to a telephone service platform;
- implementing the interactive toll-free telephone service for a limited period of time on the telephone service platform with a call flow based on the interactive toll-free telephone service design from the customer;
- communicating a telephone number for the interactive toll-free telephone service to the customer, whereby the customer can test the interactive toll-free telephone service without the assistance of a salesperson;
- and
- retaining the data record after the limited period of time for later implementation of the interactive toll-free telephone service on a permanent basis if desired by the customer.
8 more elements
Dependencies are inferred from the claim text.