US 6,208,723 B1 · System and method for enhanced automatic recall

Abstract

A telecommunications system and method is disclosed for allowing an attendant to initiate an automatic recall feature for a third party when that third party's line is busy. When a calling party dials a number associated with an attendant, e.g., a switchboard operator, and the desired called subscriber's line is busy, the calling party can request the attendant to initiate an automatic recall feature for the desired called subscriber. In order to implement this recall feature, the attendant can then dial a service code followed by the desired called subscriber's extension. Thereafter, the system monitors the desired called subscriber's line until it becomes idle. As soon as the line becomes idle, the desired called subscriber receives a special ring back tone. When the desired called subscriber “answers” the call, a call connection from the desired called subscriber to the calling party is initiated.

Claims24

Dependent claims

A telecommunications system for automatically recalling a calling terminal when a called terminal becomes idle, said telecommunications system comprising:

a switch connected to said called terminal, said switch storing a third party automatic recall feature associated with said called terminal therein;
and
an attendant terminal connected to said switch and said called terminal for receiving a call from said calling terminal for said called terminal, said attendant terminal having access to said third party automatic recall feature associated with said called terminal, said attendant terminal activating said third party automatic recall feature associated with said called terminal when said called terminal is in a busy mode, said third party automatic recall feature initiating a call connection from said called terminal to said calling terminal through said switch when said called terminal is in an idle mode, said call connection not being routed through said attendant terminal.

Dependencies are inferred from the claim text.

System and method for enhanced automatic recall

Life of this patent

System and method for enhanced automatic recall

Life of this patent

Abstract

Claims24