Online documentation and help system for computer-based systems

A method for requesting and receiving help documentation information and help information relating to operation of a computer, comprising the steps of:

• enabling an online help engine to respond to a user request for help with respect to said operation of the computer by requesting a help address for help documentation information and help information from an address database which stores addresses of the help documentation information and help information, said address database comprising at least one of addresses provided by a supplier of said computer or, addresses determined by a user of said computer;
• providing said help address from said address database to a browser to enable said browser to retrieve the help documentation information and help information over a network, from a source corresponding to the help address;
• and
• transferring to said user the help documentation information and help information retrieved over said network from the help address.

An automated test system for testing electronic devices comprising:

• an address database for storing addresses of help documentation information and help information relating to operation of said automated test system, said address database preloaded by a supplier of said automated test system and modifiable by a user of said automated test system;
• an online help engine for requesting and receiving documentation information and help information, said online help engine responsive to a user request to access a help address from said address database;
• and
• a browser responsive to receipt of an instruction including said help address from said online help engine to access and retrieve help documentation information and help information over a network, from an address corresponding to said help address and to provide said help documentation information and help information to said online help engine for provision to said user.