Method of and system for providing network-initiated multilingual operator assistance
AssigneeMCI Communications Corporation
InventorGeorge Dombakly
Life of this patent
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Abstract
A method of and system for processing calls from a first country having a first national language to a second country receives a request to complete a call from the first country and determines if the call cannot be completed as dialed. If the method determines that the call cannot be completed as dialed, the method forwards the call to an operator who can speak the first national language for assistance.
Claims20
A method of processing calls from a first country having a first national language to a second country, which comprises the steps of:
- determining if a call received in said second country from said first country cannot be completed as dialed, said determining step including verification of at least an address incomplete, an unallocated number, and a technical failure;
- and,
- in response to determining that said call cannot be completed as dialed, forwarding said call to an operator who can speak said first national language for assistance.
A method of processing international direct distance calls from a first country having a first national language to a second country, which comprises the steps of:
- determining if said international direct distance dialed call cannot be completed as dialed, said determining step including verification of at least an address incomplete, an unallocated number, and a technical failure;
- in response to determining said international direct distance dialed call cannot be completed as dialed, converting said international direct distance dialed call to an inbound dialing assistance call;
- and
- processing said inbound dialing assistance call.
A system for processing international direct distance calls from a first country having a first national language to a second country, which comprises:
- an international gateway switch, said international gateway switch including:
- means for determining that an international direct distance dialed call from a caller in said first country cannot be completed as dialed upon verification of at least an address incomplete, an unallocated number, and a technical failure;
- and,
- means for converting said international direct distance dialed call to an inbound dialing assistance call;
- a bridging switch connected to said international gateway switch to receive said inbound dialing assistance call;
- an automated call distributor connected to said bridging switch to receive said inbound dialing assistance call;
- and
- an operator console connected to said automated call distributor to receive said inbound direct distance call.
Dependencies are inferred from the claim text.