Method and apparatus for initiating telephone calls using a data network
AssigneeNational Tech Team Inc.
InventorsDavid P. Grunsted, Christopher C. Krebs, Bruce A. Botkin, Daniel L. Kemp, Kevin Dohrmann
Life of this patent
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Abstract
In accordance with the present invention a process for initiating a telephone call, comprises the steps, performed by a processor, of: receiving a network request identifying a telephone number and an account number; retrieving from the database a telephone number associated with the account number; and signaling a telephone switch to place a call connecting instruments corresponding to the telephone number from the request and the telephone number retrieved from the database.
Claims8
A method for initiating telephone calls on a voice network in response to requests from a data network comprising the steps, performed by a processor, of:
- receiving a data network request to initiate a telephone call, including a user telephone number;
- identifying a stored telephone number corresponding to the request;
- signaling a switch to make a call on the voice network to an instrument identified by the stored telephone number;
- monitoring a status of the call;
- and
- providing a user with an indication of a change in the status of the call.
A system for initiating telephone calls on a voice network in response to requests from a data network comprising:
- an input component configured to receive a data network request to initiate a telephone call, including a user telephone number;
- a processing component configured to identify a stored telephone number corresponding to the request;
- a signaling component configured to signal a switch to make a call on the voice network to an instrument identified by the stored telephone number;
- a monitoring component configured to monitor a status of the call;
- and
- a status component configured to provide a user with an indication of a change in the status of the call.
Dependencies are inferred from the claim text.