Closed loop customer vibration screening and resolution process

A method of incorporating customer feedback into correcting vehicle vibration comprising the steps of:

• interviewing a vehicle owner regarding said vehicle vibration;
• connecting a vibration analyzer to a vehicle OBD-II connector, through which said vibration analyzer has access to engine rpm, engine type, vehicle speed, vehicle type, and tire size;
• coupling an accelerometer to said vehicle, said accelerometer generates a vibration signal;
• driving said vehicle at a full range of speeds in a controlled sequence with said vehicle owner to reproduce said vehicle vibration;
• detecting said vehicle vibration generated while said vehicle is operating as a function of said vibration signal;
• relating said vehicle vibration in conjunction with said engine rpm, engine type, vehicle speed, vehicle type, and tire size to vehicle vibration objectionable to said vehicle owner;
• determining a cause of said vehicle vibration as a function of said engine rpm, engine type, vehicle speed, vehicle type, and tire size where said vehicle vibration is objectionable to said vehicle owner;
• generating a cause report, wherein said cause report includes vehicle owner comments, said engine rpm, engine type, vehicle speed, vehicle type, tire size and said vibration signal where said vehicle vibration is objectionable to said vehicle owner;
• storing said cause report on a networked computer;
• reading said cause report from said networked computer;
• repairing said vehicle to correct said vehicle vibration based upon said cause report;
• verifying that said vehicle vibration has been repaired with said vehicle owner;
• storing a confirmation of repair on said networked computer;
• and
• transferring said cause report to a NVH engineer;
• and
• analyzing said cause report to provide feedback to said vibration analyzer and design engineers.