Personal desktop router

In a customer premises telephone call-routing system, a method for individual customization of routing rules for an incoming telephone call, comprising steps of:

• (a) calling a user interface on a computer at an individual agent workstation connected to a customer LAN, the LAN also coupled to a computerized telephony switch system receiving the incoming telephone call, wherein the telephony switch system is adapted to broadcast data associated with incoming call on the LAN prior to routing the incoming call;
• (b) editing routing rules at the user interface specifically for said individual agent workstation;
• (c) associating the edited routing rules with the broadcast data;
• and
• (d) instructing the computerized telephony switch system to route the incoming call according a specific routing determined by the edited routing rules.

A personal telephone call router for determining routing of incoming telephone calls to individual agent workstations in a customer premises telephone call switching system, comprising:

• a user interface displayable on a display screen of a computer at one of the individual agent workstations displaying the editable personal routing rules specifically stored for that particular workstation and enabling an agent to edit the personal routing rules specifically stored for the particular workstation for that workstation with one or more input devices of the computer;
• an interceptor intercepting telephone call data broadcast on a LAN to which the computer is connected;
• and
• an instruction transmitter transmitting routing instructions based on the edited routing rules on the LAN to which the computer is connected, the routing instructions determined by interaction of the broadcast telephone call data with the instant edited routing rules at the computer.

A customer premises telephone call routing system for routing calls to telephones at individual agent workstations comprising:

• a computerized telephony switch system having one or more incoming telephone lines;
• a customer local area network (LAN) coupled to the computerized telephony switch system;
• a computer at an individual agent workstation including a display connected to the LAN;
• and a personal telephone call router having a set of editable personal routing rules specifically stored for that particular individual agent workstation executable on the computer at the individual agent workstation to allow an individual agent to edit the routing rules for that particular workstation;
• wherein the personal telephone call router is adapted to receive telephone call data broadcast on the LAN associated with a selected telephone call, and to return routing instructions for that specific individual agent workstation current in the personal telephone call router to the LAN for the selected telephone call.