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AssigneeSBC Technology Resources, Inc.
InventorsMichael W. Boeckman, William E. Plunkett
Estimating the term…
According to the present invention, intelligent call routing and call return capabilities are provided in an Advanced Intelligent Network (AIN) or AIN-type network environment. The intelligent call routing features of the present invention may be utilized for routing service calls to an appropriate service or control center (e.g., a Poison Control Answering Point (PCAP)), in accordance with the location of the calling party and one or more routing options. For example, the Number Plan Area (NPA) and Central Office Code (NXX) of the calling party's telephone number may be analyzed in order to determine where to route the call. In addition, other routing features may be provided to facilitate handling of the call. For instance, calls may be routed according to the time-of-day and/or day-of-week, and recorded announcements may be provided to indicate when a particular service call cannot be completed. The routing features of the present invention may also be combined with the intelligent call return capabilities, for returning the service call over the network to a location from which the call was transferred (e.g., to a 911 operator located at a Public Service Answering Point (PSAP)).
An intelligent call routing method for routing a service call from a calling party to a service network comprising a plurality of service network locations. the method comprising:
An intelligent call return routing method for returning a service call placed to a service network by a calling party to one of a plurality of service answering points, said service network comprising a plurality of service network locations, the method comprising:
A method for routing a service call placed to a poison control service network by a calling party, said poison control service network comprising a plurality of service network locations, the method comprising:
An intelligent call routing system for routing a service call from a calling party to a service network comprising a plurality of service network locations, the system comprising:
An intelligent call return routing system for returning a service call placed to a service network by a calling party to one of a plurality of service answering points, said service network comprising a plurality of service network locations, the system comprising:
A system for routing a service call placed to a poison control service network by a calling party, said poison control service network comprising a plurality of service network locations, the system comprising:
A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium, the program comprising:
A computer program for returning a service call placed to a service network by a calling party to one of a plurality of service answering points, the service network having a plurality of service network locations, the program stored in a computer-readable medium and comprising:
A computer program for routing a service call placed to a poison control service network by a calling party, the poison control service network having a plurality of service network locations, the computer program stored in a computer-readable medium and comprising:
Dependencies are inferred from the claim text.