National customer recognition system and method

A computer-implemented method for differentiating a customer from other customers at any of plurality of casino properties, wherein each casino property includes a computer-implemented management system, at least one input device coupled to the management system for transferring activity data of a customer to the management system, and a physical instrumentality proximate the input device, the management system of each casino property being further coupled to a central database server, the method comprising:

• at each of the plurality of casino properties, assigning a customer ID and a corresponding customer account to each of a plurality of customers at the casino property, and storing the customer ID and corresponding customer account assigned at a casino property in the management system at the casino property, each customer account at each casino property including a theoretical win profile for the customer as a function of estimated winnings from the betting activity of the customer at the casino property over a time period, the theoretical win profile for subsequently determining complementaries or services to be provided to the customer;
• forming, from the customer accounts in each of the management systems at the plurality of casino properties, a database of customer accounts in the central database server, each customer account in the database accessible through the corresponding customer ID, each customer account in the database including a status field indicating the status of the customer, and selected from a group including at least a special status and a non-special status, the status determined as a function of the theoretical win profiles of the customer in the customer accounts;
• monitoring at least one input device at a casino property for activity data of a customer, including a customer ID to detect a presence of the customer;
• responsive to detecting a customer ID, determining whether the corresponding customer account is activated in the management system of the casino property;
• responsive to determining that the corresponding customer account is activated in the management system, updating the corresponding customer account with the activity data of the customer monitored at the input device;
• and
• responsive to determining that the corresponding customer account is not activated in the management system, copying selected activity data of the customer from the corresponding customer account in the central database to the management system at the casino property to activate the customer account in the management system at the casino property, the selected activity data including the status field of the customer account;
• determining the status of the customer in the customer account;
• and
• responsive to the status of the customer being a special status, providing a distinguished service to the customer, the distinguished service limited to customers having the special status.