Managing an information retrieval problem
AssigneeFmr LLC
InventorsJohn C. McDonough, Michael P. Amatucci, Louis A. Iannucci, David M. Ingham, Thiagarajan Saravanan
Life of this patent
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Abstract
Provided is a method of managing a problem with retrieving information from a computer system. The method includes automatically generating a request for the information, testing whether the problem is indicated by a result of the request, and, based on the testing, automatically determining whether human intervention is required.
Claims33
A method for use in maintaining accessibility to stored data provided by a network server, comprising:
- automatically generating a request for information included in the stored data Provided by the network server;
- transmitting the request to the network server over a network connection;
- testing a result of the request transmitted to the network server to determine whether there is a problem with accessibility to the stored data provided by the network server;
- and
- based on the testing, automatically determining whether to restart a computer program.
Computer software, residing on a computer-readable storage medium, comprising instructions for use in a computer system for maintaining accessibility to stored data provided by a network server, the instructions causing the computer system to:
- automatically generate a request for information included in the stored data provided by the network server
- transmit the request to the network server over a network connection;
- test a result of the request transmitted to the network server to determine whether there is a problem with accessibility to the stored data provided by the network server;
- and
- based on the testing, automatically determine whether to restart a computer program.
A system for use in maintaining accessibility to stored data provided by a network server, comprising
- means for automatically generating a request for information included in the stored data provided by the network server;
- means for transmitting the request to the network server over a network connection;
- means for testing a result of the request to determine whether there is a problem with accessibility of the stored data provided by the network server;
- and
- means for, based on the testing, automatically determining whether to restart a computer program.
A method for use in maintaining accessibility to a resource provided by a network server, comprising:
- receiving a template that includes static data and one or more indicators of variable data;
- automatically generating a request for information provided by the resource;
- transmitting the generated request to the network server over a network connection;
- receiving a response to the request;
- and
- determining whether a network access problem exists by comparing the static data of the template to data received in response to the generated request.
Dependencies are inferred from the claim text.