US 6,151,385 A · System for the automatic notification that a 9-1-1 call has occurred

Abstract

A system for calling designated addressable notify devices in response to a query to a local telephone company's ALI database system. An advertisement of the 9-1-1-call notification service directs the new subscriber to contact their local telephone provider to register with the new service. The local telephone provider supplies the new system with the registered subscriber's telephone number (ANI) and password. The new subscriber them calls the new service provider directly to register their addressable communication devices to be notified pending a positive reaction to an ALI database system query and the service providers subscriber database. When a registration call is received from a new subscriber, the software proceeds with a voice answerback menu to register numbers to be notified. The notify numbers are stored in a list in a database memory maintained by the notify service. If a call is received from a current subscriber, the software proceeds with a voice answerback menu to update the previously registered numbers to be notified. Subsequently, if a 9-1-1 call is placed from a station that has previously been registered with the service which initiates an ALI database query, the software automatically places a call to each addressable notify device on the subscriber's notify list. If an answer is confirmed, the software transmits a notify message over the telephone or wireless line. The message at least identifies the subscriber's telephone number, and the time and date of the call. If an answer is not confirmed, or the line is busy, the software turns on a "call later" tag associated with the notify number corresponding to the unconfirmed or uncompleted call. Periodically, the software services any tagged, unconfirmed notify calls.

Claims22

Dependent claims

A telephone service method within a telephone system which provides notification to identified parties that a call to an emergency service has been made from a subscriber number identifiable by an Automatic Number Identification (ANI), said emergency service including an Automatic Location Identification (ALI) database, the improvement characterized by:

receiving a query ANI of a call placed to said emergency service, said query ANI corresponding to a query made to said ALI database;
using said query ANI to fetch a subscriber record containing indicia corresponding to said identified parties from a subscriber database;
and,
activating a message response system in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber number identified by said query ANI.

1 more element

In a telephone system in which an Automatic Location Identification (ALI) database of said system receives a query Automatic Location Identification (ANI) of a caller to an emergency service, an apparatus comprising:

a computer connected to said ALI database;
a message response system connected to said computer;
a subscriber database connected to said computer, said subscriber database having a number of subscriber records stored therein;
each subscriber record identifying an associated subscriber's subscription to an emergency call notification feature, a telephone number ANI of said subscriber and subscriber supplied information including one or more telephone numbers to be notified;
and,
a process in said computer capable of interacting with said IVR and said subscriber database, a subscriber record being fetched by said process from said subscriber database in response to receipt of an ANI from said ALI database that matches an ANI stored in said subscriber database;
a notify message being sent by said IVR, in response to said process, to notify numbers stored in said one record, said notify message comprised of said calling phone number and additional information supplied by said computer independent of said subscriber supplied information.

4 more elements

A telephone service apparatus within a telephone system in which an automatic message response system provides notification to identified parties that a call to an emergency service has been made from a subscriber number identifiable by an Automatic Number Identification (ANI), said emergency service including an Automatic Location Identification (ALI) database, the improvement characterized by:

a computer having stored therein a query ANI of a call placed to said emergency service, said query ANI corresponding to a query made to said ALI database;
a subscriber database connected to said computer, said subscriber database having stored therein a subscriber record containing indicia corresponding to said identified parties;
said subscriber record being fetched to said computer from said subscriber database in response to said query ANI;
and,
a message response system connected to said computer, said message response system being activated in response to said indicia to thereby initiate notification to said identified parties that a call to said emergency service has been made from a subscriber number identified by said query ANI.

2 more elements

Dependencies are inferred from the claim text.

System for the automatic notification that a 9-1-1 call has occurred

Life of this patent

System for the automatic notification that a 9-1-1 call has occurred

Life of this patent

Abstract

Claims22