In a radio telecommunications network having a serving mobile switching centre (MSC) serving a mobile station with an emergency (emergency MS), a method of reconnecting a disconnected emergency call between the emergency MS and a public safety answering point (PSAP) when a first reconnection attempt has resulted in a second MS being connected to the PSAP, said method comprising the steps of:
- determining by the PSAP that the emergency MS has not been reconnected;
- sending an alarm message from the PSAP to the serving MSC instructing the serving MSC to reattempt to page the emergency MS;
- paging first in a location area where the emergency MS was located when the emergency call was disconnected;
- paging second in a broadened paging area in the service area of the serving MSC;
- paging third in a plurality of MSCs utilizing a multi-exchange paging procedure;
- reconnecting the emergency MS to the PSAP if the emergency MS responds to the page attempt;
- determining whether a reconnection timer in the serving MSC has expired, upon determining that the emergency MS did not respond to the page attempt;
- instructing by the PSAP, a subscriber utilizing the second MS to turn off the second MS;
- and
- instructing the serving MSC to restart the paging process.